We are seeking a caring, professional candidate to take referrals of child abuse/neglect from the community by telephone, in person from walk-in clients, and via fax or mail. Receives incoming calls of a crisis nature and determine the problem and gravity of crisis being reported. The candidate gathers all the needed information utilizing the expanded screening questions to make an initial assessment of the referral, determine safety issues present, what community services may be needed, and what additional information is needed to arrive at a referral disposition.

Adams County is committed to the health and safety of its employees and citizens.   As such, we are strongly encouraging all candidates considering Adams County as a potential employer to obtain their COVID vaccination prior to your start date. If a candidate chooses not to get the COVID vaccine, Adams County will require all unvaccinated new employees to be tested for COVID frequently to ensure a safe and healthy workplace for all.

• Receives incoming calls of a crisis nature and determines the problem and gravity of crisis being reported.  Gathers all the needed information utilizing the expanded screening questions to make an initial assessment of the referral, determine safety issues present, what community services may be needed, and what additional information is needed to arrive at a referral disposition.
• Completes thorough record checks on all reports received. This includes extensive computer capabilities, knowledge of state and county systems including Trails, CBMS, Colorado Courts, etc.
• Completes genograms on referrals as needed 
• Refers and completes referrals for Safecare, Prevention services and/or other agency directed services.  
• Enters Red team frameworks into Trails on referrals as needed 
• Obtains information necessary for SEN Plans of Safe Care
• Collaborates with the Family Search and Engagement team to support efforts to locate family/kin on referrals coming into the hotline
• Completes notifications to Licensing and Certifying Agencies on screened out Institutional referrals as needed 
• Determines if callers have the right to information according to the rules of confidentiality.
• Attends and participates in RED Teams on a routine basis.
• Collaborates and communicates with internal colleagues, community agencies, and reporting parties.
• Models positive, professional behaviors for others, confronts behaviors in a non-judgmental, effective manner and de-escalates crisis situations.
• Performs related duties and responsibilities as required.
• Works Monday through Friday, 11am to 7:30pm
• Works Monday through Friday 12pm to 8:30pm

• Basic understanding of social casework principles and methods, demonstrate knowledge of dynamics of child abuse/neglect.  This includes an awareness of cultural issues, child development, parent/child conflict and psychiatric and medical problems
• Must have knowledge of agency and state rules; regulations and procedures as well as knowledge of effective parenting methods and maladaptive family dynamics.
• Ability to professionally elicit detailed information from callers in a timely and accurate manner.
• Advanced keyboarding skills required to simultaneously input information while talking with callers.
• Skill in transcribing information from callers into clear and accurate reports.
• Ability to handle emotional callers or difficult subject matter while remaining professional and calm.
• Knowledge of community resources that interface with Department's responsibilities to ensure appropriate disposition of referrals and that resources given, address the identified problem areas.
• Ability to assess immediate crisis situations and establish a plan of action with minimal supervision to ensure the immediate safety of children and adults. Must be able to exercise independent judgment and decision-making skills in the supervisor's absence, to include following all agency policies and procedures.
• Ability to remain calm, organized and in control of stressful situations to ensure that information is complete, accurate and clear and to remain calm and able to prioritize crisis caseload
• This position is not eligible for the participation in the Social Caseworker Qualifications and Competencies process.  This position is maintained strictly as a Social Caseworker II.  

• Education and Training: 
  • A Bachelor’s degree in one of the human behavioral sciences or related fields as outlined in Volume II or
  • Educational waiver approved per Volume VII
• License or Certificate: 
  • Social Caseworker Certification or pending certification and Hotline certification
• Background Check: Must pass a criminal background check