Job Summary
Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities
* Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
* Provide support to client identified VIPs
* Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
* Perform Install/Move/Add or Change (IMAC) activities.
* Perform all assigned desk-side support activities
* Display outstanding technical and professional services skills at all times
* Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
* Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
* Understands and follows all documented service operations policies and procedures.
* Other duties or certifications may be assigned to meet business needs
Requirements
Education and Experience:
* Typically requires technical school certification or equivalent of 1-2 years of relevant experience
* Knowledge of relevant software and hardware systems
* May require additional customer-specific certifications or training as required
Skills:
* Excellence in communication and customer-facing skills
* Strong oral, written and interpersonal skills
* Ability to follow instructions and processes with minimal instruction
* Ability to lift and or move various computer equipment up to 50 lbs.
* Must own a basic repair kit
* Additional requirements may exist if offer of employment is extended