Summary of Responsibilities

Handle low to moderate complexity claims, with the supervision and guidance from the manager. Utilize current Claims technology. Research and determine coverage, conduct investigations, determine compensability, evaluate exposures and liability and manage claims to conclusion. Responsibilities also include active file management, ensuring proper reserving and participating in training activities. Consistently exhibit a high level of customer service and adherence to department audit guidelines.

Preferred Experience and Skills

• Proficiency with computers and current technology
• Interpersonal skills
• Oral and written communication skills
• Superior organizational skills
• Negotiation skills and problem solving skills
• Prior claims handling experience

Preferred Education and Training

• Bachelor's degree in Business, Insurance or related field
• Associate in General Insurance designation
• Associate in Claims designation

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.