Please contact your Administrator to change your authorization settings.
GRAFF, a subsidiary of Meridian International Group, is seeking an addition to our growing team for a Technical Customer Service Representative. We are a manufacturer and distributor of luxury European kitchen and bath faucets located on the south side of Milwaukee. We have a full time, first shift opening for a Technical Customer Service Representative to add to our skilled technical support team.
This position will have a variety of responsibilities ranging from customer technical support over the phone and email, processing returned goods, processing warranty sales orders, to also assisting with spare parts and reworked product as needed. This is an excellent opportunity for an experienced warranty or customer support professional to share their knowledge with a growing customer base and continue a rewarding career.
Essential Duties:
- Troubleshoot, resolve issues, provide product information for retail luxury showrooms and end user consumers over the phone and email.
- Efficiently work within company ERP software.
- Process warranty/spare parts orders.
- Assist in inventory management of the spare parts and rework warehouse.
- Inspect, test and process returned goods as needed.
- Review and edit product install instructions, diagrams, and parts lists.
Knowledge, Skills and Abilities:
- Prior Warranty/Product Support experience is highly desired, but not required.
- Professional verbal and written communication skills.
- Good computer skills (MS Office a plus).
- Read and understand prints and assembly drawings.
- Technical aptitude, including the ability to troubleshoot customer concerns.
- Strong organizational and problem-solving skills.
- Team player, positive attitude and the ability to work well with a multitude of departments.
- Plumbing experience is a plus, but not required.
Education & Experience
- High School Diploma or Equivalent.
- Experience working in customer support, warranty technical support, and/or with plumbing products.
Benefits Available
This is a full-time, career role located in Milwaukee, Wisconsin. Benefits package available after completing eligibility requirements including medical, dental, vision, life insurance, a 401k plan with a company match and Paid Time Off (PTO).
Please visit our websites for more information about our growing operations: www.meridiangrp.com and www.graff-designs.com
Supported since 1922 by extensive plumbing and hardware manufacturing experience, GRAFF is committed to creating cutting-edge, artistic, premium-quality collections. A commitment that is evident with every product and design.
Meridian International Group is the parent company of GRAFF (as well as Polco Metal Finishing) domestically. Both operating companies are focused on manufacturing and distribution with domestic headquarters in Milwaukee, Wisconsin.
In order to meet the increasing demands of the American market, Meridian International Group acquired Valvex S.A,, a European valve and faucet manufacturer, founded in 1922 in Joradanow, Poland.
Today, Meridian's GRAFF operation is growing both domestically and internationally. GRAFF employs a team of professionals committed to the development and design, sales and customer support, and distribution of quality, artistic in design, luxury plumbing products. Utilizing the latest manufacturing technology, and thanks to a tradition of old-world craftsmanship, GRAFF is a vertically integrated manufacturer and distributor dedicated to customer satisfaction.
The GRAFF team and its members have won awards in the industry for exceptional Customer Service and GRAFF products are frequently highlighted, recognized and celebrated at industry events throughout the Architecture and Design Community.
Join an award-winning team of valued, dedicated, and engaged professionals at GRAFF and be a part of continued growth in a high-end product industry.