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Business Systems Analyst
Milwaukee, WI
Job Description
Under the direction of VP of IT and Processing, manages the implementation, support, and training for current and future business applications at United Way of Greater Milwaukee & Waukesha County (UWGMWC). Implements and configures software applications, develops, and delivers user training, responds to user questions, and solves application issues. Serves as project manager for application enhancement initiatives. This position reports to the Vice President, Information Technology & Processing.
RESPONSIBILITIES
Include the following, but are not limited to:
APPLICATION SUPPORT & PROCESS IMPROVEMENT 50%
Ongoing Support Activities
New System Implementation and Integration Activities
Expected Outcomes: Software applications support UWGMWC business processes. Applications operate at maximum stability. Issues are properly prioritized and resolved in a timely fashion. Business processes are consistently monitored and improved where possible.
TRAINING & COMMUNICATION 20%
Expected Outcome: Users are presented with sufficient opportunities to learn how to use application software and discuss current process/system issues.
DATABASE ADMINISTRATION 20%
Expected Outcome: Data is regularly monitored for integrity and consistency with standards. User security is managed appropriately.
IT Help Desk Support 10%
Expected Outcome: IT help desk and report is covered when the primary owners are out of the office.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
EDUCATION & EXPERIENCE REQUIREMENTS
Requires a bachelor’s degree in MIS, Computer Science or related degree or commensurate experience. Minimum of three years of application support or systems development experience including business process, software configuration, software testing, and user support. One or more years of project management experience. Solid understanding of relational database systems and computer operations. Able to update existing SQL code and develop basic SQL modules and willingness to learn how to develop more complex SQL modules.
CORE COMPETENCIES
ADDITIONAL SKILLS & COMPETENCIES
Requires the ability to operate a personal computer and related software products. Requires effective interpersonal and customer service-oriented communication skills, ability to multi-task and a positive problem solving, can-do attitude. Ability to function effectively in a fast-paced, high energy environment.
LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals. Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to staff, management, public groups, and/or other constituents.
MATHEMATICAL SKILLS Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
PHYSICAL DEMANDS
The physical demands at UWGMWC are representative of what is needed to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AMERICANS WITH DISABILITIES
It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans With Disabilities Act (ADA), as amended. UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual’s physical or mental disability. UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense. UWGMWC’s policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions and privileges of employment.
EQUAL OPPORTUNITY EMPLOYER
It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic. This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions.
COVID 19 PROTOCOL
RESPONSIBILITIES
Include the following, but are not limited to:
APPLICATION SUPPORT & PROCESS IMPROVEMENT 50%
Ongoing Support Activities
- Manage product upgrade process, testing new service packs and patches, coordinate the upgrade schedule and communicate software changes to impacted users
- Manage application and business process issue resolution activities, including facilitation of project status meetings
- Act as primary liaison to software vendors for technical support
- Identify and coordinate interface and integration points between various UWGMWC software applications
- Identify, evaluate, and recommend business process improvements. Project manage and implement the approved improvements
- Support the data gathering needed for custom reports when application-provided reports are insufficient. Provide back up support for creating and distributing key business function reports, using Excel, SQL, and PowerBI
- Provide support for key business applications to end-users in all departments
New System Implementation and Integration Activities
- Lead and participate in system configuration and development
- Create and execute test plans to ensure that systems function as designed
- Lead system conversion and roll-out activities, including project management, data conversion, training, and system installation with other systems as needed
- Lead system support activities, including user support and resolution of problems and enhancement requests
- Provide weekly status reports to track project progress
Expected Outcomes: Software applications support UWGMWC business processes. Applications operate at maximum stability. Issues are properly prioritized and resolved in a timely fashion. Business processes are consistently monitored and improved where possible.
TRAINING & COMMUNICATION 20%
- Manage all business application-related training tasks, including design, development, delivery and evaluation
- Conduct regularly scheduled meetings with end-users to discuss current application and process issues and introduce new software updates
- Coordinate IT training efforts, including new staff software training, “training days,” and communication of software tips and best practices
- Deliver follow-up 1-on-1 training when necessary
Expected Outcome: Users are presented with sufficient opportunities to learn how to use application software and discuss current process/system issues.
DATABASE ADMINISTRATION 20%
- Manage data entry standards for key business applications
- Manage the monitoring and cleanup of key application data
- Administer application-level security policies
- Perform regularly scheduled application data maintenance activities, such as the “rollover” of UWGMWC's data to the next campaign year
- Document data and system administration tasks relevant to key business applications
Expected Outcome: Data is regularly monitored for integrity and consistency with standards. User security is managed appropriately.
IT Help Desk Support 10%
- Provide backup support for the report generation system
- Provide basic backup support for the IT help desk when needed
Expected Outcome: IT help desk and report is covered when the primary owners are out of the office.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
EDUCATION & EXPERIENCE REQUIREMENTS
Requires a bachelor’s degree in MIS, Computer Science or related degree or commensurate experience. Minimum of three years of application support or systems development experience including business process, software configuration, software testing, and user support. One or more years of project management experience. Solid understanding of relational database systems and computer operations. Able to update existing SQL code and develop basic SQL modules and willingness to learn how to develop more complex SQL modules.
CORE COMPETENCIES
- Mission-Focused. The top priority for all United Way professionals is to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
- Relationship-Oriented. United Way professionals understand that people come before process and is astute in cultivating and managing relationships toward a common goal.
- Collaborator. United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
- Results-Driven. United Way professionals are dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
- Brand Steward. United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network.
ADDITIONAL SKILLS & COMPETENCIES
Requires the ability to operate a personal computer and related software products. Requires effective interpersonal and customer service-oriented communication skills, ability to multi-task and a positive problem solving, can-do attitude. Ability to function effectively in a fast-paced, high energy environment.
LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals. Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to staff, management, public groups, and/or other constituents.
MATHEMATICAL SKILLS Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
?????? Strong ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instruction in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands at UWGMWC are representative of what is needed to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and occasionally kneel.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting is required (such as loading paper into a paper tray).
- Ability to uphold to the stress of traveling (in designated positions).
- Regular, predictable attendance is required; including additional overtime as business demands dictate.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (business office with computers, phone, printers and light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time.
AMERICANS WITH DISABILITIES
It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans With Disabilities Act (ADA), as amended. UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual’s physical or mental disability. UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense. UWGMWC’s policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions and privileges of employment.
EQUAL OPPORTUNITY EMPLOYER
It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic. This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions.
COVID 19 PROTOCOL
- United Way of Greater Milwaukee & Waukesha County mandates that all employees be fully vaccinated against COVID 19. For purposes of this policy, an employee is considered fully vaccinated two weeks after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single-dose vaccination (J&J) as well as timely boosters.
- When requested, United Way will provide a reasonable accommodation/medical exemption for any disclosed medical condition or disability of a qualified individual or a sincerely held religious belief which prevents the employee from receiving a COVID-19 vaccination, provided the requested accommodation is reasonable and does not create an undue hardship for United Way and/or pose a direct threat to the health or safety of others in the workplace and/or to the requesting employee.
Job Summary
Employment Term and Type
Regular, Full Time
Hours per Week
40
Salary and Benefits
$80,000 DOE
United Way offers an attractive salary, and excellent benefits that include health, vision, and dental coverage, generous vacation and other paid time off, life insurance, retirement plan, free downtown parking, and much more!
Required Education
Bachelor's Degree
Required Experience
3 to 5 years
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