Location US-NJ-Burlington

Company Canon Solutions America, Inc.

Responsible for the administration and billing of service agreements. Works in a collaborative environment with Sales, other administrative departments and Service Management while always keeping the customers' requirements and satisfaction as a top priority.

- Interacts with customers regularly to ensure accurate and timely billing.
- Reviews and validates pricing and terms of service agreements and purchase orders.
- Responsible for entering and updating service agreement billing and terms in custom operating system.
- Handles routine dispute resolution and resolves all internal and customer inquiries through phone, email and customer ticketing system in a timely manner; escalates unresolved issues to Lead or Supervisor.
- Retrieves and enters meter reads; retrieves purchase orders for contract renewal.

Specific Job Function Descriptions:

GSD
Processes manual billing for Professional Services, chargeable supplies, labor costs, and other provider billing. Advises Collections on cash or credit application to ensure accurate open receivables. Works to ensure billing format matches master agreement, (when appropriate) and provides custom reporting when necessary. Reconciles all customer billing with open receivables to ensure customer receives all billing from multiple departments correctly. Enters and uploads invoices to third party portals.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Some college strongly preferred.
- Prior administration experience.
- Strong Microsoft Excel skills required along with effective analytical ability.
- ERP experience preferred.
- Ability to complete a high volume of data entry with robust problem-solving skills are necessary.
- Ability to work overtime required, especially at month end.

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

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