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Title: SRE (level based on experience)

Location: Onsite at client, Northern Virginia

Cloud: Public/GovCloud-Blackjack

PLEASE NOTE: Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level U.S. government background investigation required for this role.

Salesforce is seeking an engineering candidate to join the Site Reliability organization. Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues. Seven days a week, 24 hours a day, the Site Reliability team keeps the Salesforce cloud and our customers protected. As a member of the Site Reliability team, you will be responsible for the primary task of detecting and resolving incidents within minutes. This objective is met by monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability.

The team contributes to the customer and Salesforce by securing data through monitoring, automation, self-healing and resiliency initiatives, destructive testing, and game day exercises. The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration.

Role Description:

• Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems.

• Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management

• Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team

• Ensuring that work carried out by the Site Reliability team is performed in such a way as to stay in sync with the company's internal compliance policy and directives

• Passionate about solving technical issues and customer concerns with other technical staff as the need arises

• Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth

• Ability to operate in the fast paced environment and solve sophisticated issues quickly successfully balance multiple priorities

• Work to automate detection and resolution of recurring issues in the production environment

Basic Requirements:

• Active TS/SCI clearance

• A related technical degree required

• Systems engineering experience in enterprise scale internet service engineering or support role

• Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)

• Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris

• Strong understanding of monitoring security systems and administration

• Strong interpersonal skills (Written and Oral)

• Past experience in Incident Management and good understanding of ITIL service operations

• Experience in working in a 24/7 team managing large data centers

• Be available to work shift work if required

• Experience provisioning, operating, and running AWS/C2S based infrastructure and systems

• Understand and have experience with writing scripts in Python, Go, or other languages

Preferred Qualifications:

• Prior Chef/Puppet or automated deployment experience

• Prior Jenkins/Bamboo/Spinnaker pipeline execution experience

• Experience in supporting and maintaining a monitoring and alert systems

• Experience in supporting and maintaining Java applications

• Hands on experience configuring and running AWS (Amazon Web Services), using the CLI/SDKs

• Experience managing systems monitoring and alerts.

• Certifications in Linux+, RedHat and AWS

• Experience in supporting and leading Kubernetes based applications and services

• Familiar with Agile Process and DevOps

*LI-Y

Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level of U.S. Government security clearance required for this role. U.S. citizenship

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