We are seeking a Supervisor of Guest Services to:

• Bring their remarkable hospitality and supervisory skills to lead Guest Services employees in delivering exceptional patient and family experience across UW Health.
• Be in charge of the success of the Guest Services Ambassador program, which assists patients and customers in wayfinding and personal navigation throughout the facility.
• Be responsible for the hiring, managing, coaching, and development of employees, budgeting for the department, partnering with leadership to improve patient and guest experiences, and oversight of concierge services.
• Bring an enthusiastic, community oriented approach to genuinely influence the customer service experience at University Hospital.

Education:
Minimum - Bachelor's degree or four years' experience in lieu of degree.

Work Experience:
Minimum - Three (3) years of progressively responsible experience working in the hospitality or healthcare industry.
Preferred - Three (3) years of supervisory experience.

Licenses and Certifications:
Minimum - Valid WI driver's license and approved driving record as determined by UW Health Risk Management.

Required Skills, Knowledge, and Abilities:

• Ability to influence and lead by example
• Ability to establish and maintain positive relationships
• Ability to make sound judgements in demanding situations
• Ability to react to frequent changes
• Ability to logically organize details
• Ability to manage multiple concurrent activities
• Ability to effectively communicate and collaborate
• Ability to operate a truck or passenger vehicle effectively and safely

Physical Requirements:
Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

Work Schedule:
This is a full-time position, or scheduled for 40 hours per week. The position is to be scheduled for day shifts, Monday - Friday, from 8:00 am to 5:00 pm. Hours may vary depending on the operational needs of the department.

in Madison is a Magnet-designated facility that's and considered one of the nation's leading hospitals, teaching institutions and referral centers.