Are you a kind, compassionate and empathetic person wanting to make a difference in people's lives? Does the thought of playing a role at Wisconsin's #1 hospital excite you? Do you believe that in order to provide remarkable healthcare you should expect remarkable customer service? If so, UW Health's Communication Center is the place for you!

We are seeking a Call Center Paging Representative with:

• Compassion, empathy, and understanding when greeting callers who can at times be distressed.
• The ability to ask questions and to interpret and analyze a caller's situation and direct them appropriately.
• A passion to go "above and beyond" in assisting callers with their needs.
• The skill to take an average of 120-150 calls per shift which vary in complexity, from connecting callers to inpatient rooms, to notifying an on-call physician about an organ offer, to executing emergency plans.
• The ability to think critically and act swiftly when managing the emergency line.
• The aptitude to navigate numerous on-call schedules in order to facilitate urgent medical communication between physicians and patients needing care/medical advice.

By using:

• High-quality personal computer workstations.
• State of the art telephone technology.
• Proprietary software programs specifically designed for call handling, message taking, appointment scheduling, and radio paging services.

Education:
Minimum: Associate Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant work experience may be considered in lieu of degree).
Preferred: Associate or Bachelor's degree in Healthcare, Information Technology, Business, or related field strongly preferred.

Work Experience:
Preferred - One year of experience in a medical, call center, or customer service environment.

Required Skills, Knowledge, and Abilities:

• Strong customer service and telephone answering skills.
• Knowledge of and ability to use computers including various software programs such as word processing, database management, and spreadsheets.
• Effective written and oral communication.
• Basic knowledge of medical terminology.
• Effective interpersonal communication and team skills in a complex organizational setting.
• Knowledge of and experience with conflict resolution techniques and problem analysis/resolution skills preferred.
• Experience in a large automated call service center and familiarity with at least one form of call processing software preferred.
• Knowledge of and/or experience with radio paging protocols preferred.

Physical Requirements:
Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through inpatient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members, and veterans are strongly encouraged. EOE, including disability/veterans.

Work Schedule:

Various Open Shifts:

This is a hybrid in-office/remote opportunity with a variety of shifts and hours available.

Hourly full-time, 40 hours a week position that rotates every other weekend with a total of 5 shifts per week. Hours available are 6:45am - 3:15pm.

Hourly full-time, 40 hours a week position that rotates every other weekend with a total of 5 shifts per week. Hours available are 2:45 pm - 11:15 pm.

Hours may vary based on the needs of the department. Receive additional compensation for working in the evenings and on weekends!

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.