At Great Wolf, the Retail Manager is responsible for strategic planning and development of the retail department, managing staff and ensuring the achievement of operational objectives and the maximization of retail profitability.

Essential Duties & Responsibilities

• Oversees all merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing
• Develops and manages labor, COS, and expense budgets
• Manages staff including employee-training programs, scheduling and employee relations
• Oversees sales functions including POS system, cash handling, budgets and daily reporting
• Oversees administrative back-office functions of inventory coordinator, including training and maintenance of all department inventories, systems and reporting
• Responsible for department payroll, tracking employee hours and making time-clock changes
• Assists the Retail Director in every day operations of all areas of the Retail Department, including gift shops, arcade, vending, and any other revenue producing venues
• Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service
• Develops, implements, and monitors programs ensuring a safe facility and work environment that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
• Orders and maintains supply levels
• Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service
• Adherence to all standard operating procedures related to the role

Basic Qualifications & Skills

• High school degree or equivalent
• Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
• Minimum of 1 year experience supervising/managing large retail department
• Minimum of 3 years retail experience
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Four year college degree or equivalent experience in Retail Management
• Previous retail experience in a resort/hotel environment
• Demonstrated ability to effectively resolve conflict
• Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
• Projects a positive public relations image to team members and guests.
• Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
• Excellent management skills including conflict resolution, coaching, development and teamwork.

Physical Requirements

• Sit or stand for extended periods of time
• Lift up to 30 lbs.
• Able to bend, stretch, and twist