Robert Half is looking for a Legal Records Supervisor for a stable law firm in Milwaukee, WI.

JOB SUMMARY: Provide maintenance of data, records, and files necessary to provide servicing to the assigned client team or department. This position is responsible for overseeing the daily operations and ensuring exceptional client service. The supervisor will perform duties relating to the implementation, and management of all aspects of document control and records management throughout the information lifecycle for physical or electronic records.

RESPONSIBILITIES:

*Evaluates current active records system for compliance by taking inventories and reviewing information retrieval needs

*Maintain a high level of client service and respond quickly and effectively to the client's needs

*Evaluate opportunities to improve the operations of support service; analyzing the current systems and working with the Records Manager to implement sound practices according to EPIQ's Standards of Operational Excellence

*Delegates responsibilities to Records Specialists employed at the site, and evaluates their performance and productivity

*Coaches and motivates staff to perform to their fullest potential

*Monitor and listen to customers to understand inquiries and requests in order to provide accurate information about the firm's records and prompt assistance

*Coordinates information creation, receipt, storage retrieval and disposition

*Ensures security and preservation of records in records centers and inactive records

*Works with departments on special information research and retrieval projects to ensure that all information needs are met

*Exhibit excellence in customer service and the ability to serve others

*Ensures application of retention schedules to inactive records. Answer verbal, telephone, written and E- mail inquiries, regarding records requests in an efficient manner

*Prepare new files within the records system guidelines

*Other duties as assigned