Primary Duties:

• Effectively review and process HR service requests and transactions in a variety of HR systems
• Provide end-user support for team members interacting with Human Resources systems
• Guide team members in the effective use of self-service to submit inquiries, update personal data and research Human Resources policies and procedures.
• Performs a variety of office support duties for the HR department that may include maintaining or retrieving on-line or paper files, mail, data entry, intranet updates, new hire file compliance and assists with reconciliations and audits
• Continuously reviews and evaluates current processes and identifies areas of improvement.
• Serves as resource to support special projects

Experience:

• High School diploma or equivalent (GED) required.
• Bachelor’s degree in Human Resources or related field preferred
• 1-2 years customer service experience, preferred
• Experience with UKG Pro, Easy Vista, Quantum Workplace, iCIMS, preferred
• Proficient in Excel, PowerPoint, Word
• Exceptional customer service skills and proven ability to perform independently in a fast-paced, high volume environment
• Excellent analytical and problem-solving skills
• Able to maintain confidentiality, a strong attention to detail and accuracy
• Ability to maintain a thorough knowledge of the organization's Human Resources programs and policies.

While this job is currently 100% remote, ideal candidates will be in the greater Madison or Milwaukee, WI area.