We are seeking a friendly, service-oriented and customer service driven Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.
JOB DUTIES
-
- Greet guests with a welcoming smile and friendly demeanor - Perform all guest check-in and check-out procedures - Obtain or confirm guest information, assign rooms, activate and distribute keys - Collect payment for room charges and other fees - Answer phones and direct calls to appropriate personnel - Check and send emails - Make and confirm reservations - Always maintain a clean and tidy workspace - Inform guests of hotel amenities and offerings - Be informed and up-to-date on all types of room accommodation and availability - Communicate with housekeeping, room service and security staff as necessary - Resolve customer complaints and problems calmly and effectively - Notify management of any serious issues that you cannot resolve - Maintain a friendly, personable disposition
Requirements and Qualifications
- High school diploma or GED equivalent preferred - Previous experience in customer service and/or hospitality industry preferred - Experience using hotel booking software a plus - Computer literate and proficient using Microsoft Suite - Personable and outgoing when dealing with guests - Professional phone demeanor - Excellent customer service skills - Ability to maintain calm, polite, and patient in stressful situations - Organized and detail-oriented - Ability to connect with guests and consistently give them a positive customer experience
PHYSICAL DEMANDS
- Ability to stand for long periods of time. - Ability to lift up to 25 pounds maximum. - Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs - Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch. - Frequent smiling.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**