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Fraud & Billing Specialist
Milwaukee, WI
Job Description
DescriptionDescription: Full-time Hourly/Non-Exempt Summary: The Fraud & Billing Specialist is the primary customer service contact for fraud, collections, and payment dispute processing & issues. You are a proactive investigator who is always ready to dig deeper and analyze the information in front of you. You're curious and take the time to consider multiple perspectives and outcomes in order to mitigate fraud & loss. You will uphold Wantable values by strengthening and protecting our customers & business. This position reports to the Customer Service Manager. Primary Responsibilities: Manage processes for delinquent or fraudulent customer accounts & transactions. Actively manage a real-time order approval queue and mitigate loss exposure by examining, identifying, and canceling fraudulent orders. Submit delinquent accounts to third party collections agency, meeting monthly company goals. Analyze and submit evidence for payment disputes. Send and respond to customer support tickets related to payments and risk. Act as point of contact for collections agency & other related third party vendors, providing additional information as needed and resolving issues. Partner with CS Manager or CS Lead on escalated or unfamiliar situations. Investigate transaction patterns and conduct analysis to distinguish good accounts from fraudulent accounts. Consistently update and organize data to report fraud & billing trends. Recommend potential process change or service providers to management by understanding the business needs. Collaborate with cross-functional teams to improve processes. Handle additional tasks associated with a fast-growing company. RequirementsRequired Education and Skills: High School diploma or GED Equivalent. Experience working in collections, fraud, and/or customer service. Knowledge of third party billing and/or fraud applications (e.g. Stripe). Customer centric approach with integrity, discretion, and passion. Meticulous, assertive, and persuasive. Ability to adapt and respond appropriately to dissatisfied customers. Ability to communicate effectively with the Customer Service Manager. Motivation to multi-task, prioritize and manage time efficiently with minimal supervision. Excellent problem solving ability. Capacity to work well with others. Easily adaptable to change in a fast paced, deadline driven environment. Preferred experience, but not necessary: Working knowledge of Apple technology. Familiarity with Google products (Drive, Gmail and Docs). Ecommerce background. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Daily attendance is necessary.The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Summary
Company
Wantable
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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