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Bilingual Collections Representative
Milwaukee, WI
Job Description
The Collector will utilize various collection strategies and methodologies, attempt to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws. Training is ongoing throughout employment. ESSENTIAL DUTIES AND RESPONSIBILITIES Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer to better understand potential objections to payment. Negotiate settlements outside of normal guidelines if authorized, negotiate payment arrangements over a longer span of time than normal, and recommend accounts for close within certain guidelines. COMMUNICATION/TEAMWORK SKILLS Employee has contact within their department and extensive external contact with bilingual consumers. WORK ENVIRONMENT Employee works in an office environment. Employee sits at a desk during regularly scheduled work hours; answers and makes outbound telephone calls using a compliant dialer; types on a standard keyboard; uses a standard mouse; reads and comprehends information from a computer terminal and/or written resources. HOURS: Monday - Friday 8:30am - 5:00pm WORK REMOTELY AFTER 1 YEAR Base Salary + BONUS + COMMISSION Job Requirements:EDUCATION and/or EXPERIENCE A high school diploma or equivalent and six months relevant experience preferred. Previous experience in call center, customer service, collections, or a related role preferred. Knowledge of 3rd Party disclosure and FDCPA, and the ability to be licensed in all states. Ability to communicate bilingual clearly and succinctly, utilizing proper grammar and telephone etiquette Prior PC and keyboard knowledge preferred. Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages preferred.
Job Summary
Company
SITE Staffing
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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