Temporary Associate Service Support Specialist- IT Help Desk
Kenosha, WI 
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Posted 35 months ago
Position No Longer Available
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Position No Longer Available
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Job Description
This temporary position will be employed through Manpower. Snap-on Incorporated is seeking a temporary Service Support Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide technical support for end users on several applications over the phone. This position is in a technical call center.

This resource will handle support calls that come directly from employees of Snap-on as well as Franchisees dispersed across North America. They will resolve Level 1 support issues, resolve application and connectivity issues, mail issues, etc. For issues the resource cannot resolve, they will engage/escalate to internal Snap-on resources as required.

Skills/Experience required: This person must have

  • The ability to install and troubleshoot network wireless cards from multiple vendors
  • The ability to understand software firewalls and configuration
  • Excellent communication, organization and documentation skills
  • The ability to understand call queues and escalations
  • Knowledge of web technologies
  • The ability to troubleshoot moderate PC problems
  • A basic understanding of synchronization utilities and remote assistance tools such as GoToAssist or GoToMyPC
  • Knowledge in MS Office applications, Windows 10 and IE/Chrome/Firefox experience
  • A flexible work schedule (coverage ranging between 7:00am - 9:00pm with ability to rotate late shift)
Snap-on offers a drug free work environment and welcomes all qualified candidates to apply. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

 

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Position No Longer Available
Job Summary
Company
Snap-on
Start Date
As soon as possible
Employment Term and Type
Temporary, Full Time
Required Experience
Open
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