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Client Technical Support Representative
Brookfield, WI
Job Description
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.
A Global Provider of Financial Services Technology Company is seeking a Client Technical Support Representative in Brookfield, WI.
Role Description
In this position, you will work in a dynamic, professional, client service-oriented environment with financial institution clients. You will provide day-to-day support answering questions and addressing complex issues. Requests for support are received via multiple channels, including telephone, email, self-service case tools and internal business partners. You will identify opportunities to improve the client experience that will drive business results.
* Answer incoming client inquiries, primarily phone calls - At least 70% of time on average.
* Under general supervision, troubleshoot, diagnose and resolve moderately complex functional technical and/or operational problems.
* Works primarily within direct Client Services team. Interacts and works in partnership with other provided contacts.
* Ensures successful and timely completion of assigned special projects and requests.
* Effectively organize and present information to Subject Matter Experts.
* Utilize the tools and systems provided to complete assigned responsibilities
* Attain a general knowledge of select products within a designated domain and basic knowledge of products that interface with your designated product domain.
* Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application, browsers, Operational systems or operational) problems.
* Self-motivated individual that is eager to learn and provide support. Proficiency with computers and software application required
* Weekend work may be required as well as after hours if production issues occur or validation and testing required.
* Performs other duties as required
* Potential for contract to hire
* Candidate must be located in the Brookfield, Wi area and be able to eventually work from our Brookfield campus when it reopens
* Potential overtime, weekend hours, and night hours to be determined when the project progresses
Skills & Requirements
* High School Diploma required
* 1-2 years Compliance/BSA(Bank Secrecy Act) Experience
* 1-2 years of phone support or equivalent experience with client support
* 1-2 years' technical experience preferred e.g. operational data processing, file transmission, browser troubleshooting, general understanding of URL's, domains, networking concepts (firewalls, routers, etc.), electronic banking, Understanding concepts of websites, web language and branding
* 1-2 years of banking experience preferred
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.
* Medical
* Dental
* Vision
* 401K
* Life Insurance ($20,000 benefit)
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is an Equal Opportunity Employer.
Drug testing may be required; please contact a recruiter for more information.
#1120568
A Global Provider of Financial Services Technology Company is seeking a Client Technical Support Representative in Brookfield, WI.
Role Description
In this position, you will work in a dynamic, professional, client service-oriented environment with financial institution clients. You will provide day-to-day support answering questions and addressing complex issues. Requests for support are received via multiple channels, including telephone, email, self-service case tools and internal business partners. You will identify opportunities to improve the client experience that will drive business results.
* Answer incoming client inquiries, primarily phone calls - At least 70% of time on average.
* Under general supervision, troubleshoot, diagnose and resolve moderately complex functional technical and/or operational problems.
* Works primarily within direct Client Services team. Interacts and works in partnership with other provided contacts.
* Ensures successful and timely completion of assigned special projects and requests.
* Effectively organize and present information to Subject Matter Experts.
* Utilize the tools and systems provided to complete assigned responsibilities
* Attain a general knowledge of select products within a designated domain and basic knowledge of products that interface with your designated product domain.
* Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application, browsers, Operational systems or operational) problems.
* Self-motivated individual that is eager to learn and provide support. Proficiency with computers and software application required
* Weekend work may be required as well as after hours if production issues occur or validation and testing required.
* Performs other duties as required
* Potential for contract to hire
* Candidate must be located in the Brookfield, Wi area and be able to eventually work from our Brookfield campus when it reopens
* Potential overtime, weekend hours, and night hours to be determined when the project progresses
Skills & Requirements
* High School Diploma required
* 1-2 years Compliance/BSA(Bank Secrecy Act) Experience
* 1-2 years of phone support or equivalent experience with client support
* 1-2 years' technical experience preferred e.g. operational data processing, file transmission, browser troubleshooting, general understanding of URL's, domains, networking concepts (firewalls, routers, etc.), electronic banking, Understanding concepts of websites, web language and branding
* 1-2 years of banking experience preferred
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.
* Medical
* Dental
* Vision
* 401K
* Life Insurance ($20,000 benefit)
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is an Equal Opportunity Employer.
Drug testing may be required; please contact a recruiter for more information.
#1120568
Job Summary
Company
HAYS
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1 to 2 years
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