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Retail Eyewear Specialist
Milwaukee, WI
Job Description
Summary:
The Visionworks Eyewear Specialist (EWS) is the very face of our business and is dedicated to ensuring the best possible journey for every patient/customer. This person is trained and knowledgeable about eye health, optics, our products/services, and managed vision care. The EWS personally takes the patient/customer through the Visionworks experience ensuring their eyewear needs are met in a simple, human and bold way.
Essential Responsibilities:
* Delivers daily sales goals by ensuring the best execution of the Customer/Patient Experience journey
* Engage with patients/customers and recommend products and services that meet their eye care needs
* Measure patients/customers for their eyewear and maintain product/optical knowledge through continuous training and development to ensure eyewear is Right the First Time
* Execute day-to-day operational activities to support the store's financial and customer experience goals including opening and closing the store as needed
Education:
* One (1) year of related experience
* Optical preferred
* HS diploma, GED or equivalent related job experience
Additional Requirements:
* Complete company required training within required timeframes
* Cross training in all departments as needed
Mental/Physical Requirements:
* Work changing schedules to meet business demands
* Work inside location
* Strong organizational skills
* Speak clearly and effectively
* Calculate and manipulate numbers/data
* Read English
* Problem solve/ reasoning
* Meet customer expectations
* Work under stress with interruptions and deadlines
* Follow procedures and instructions
* Use computer effectively and view computer screen
* Exhibit empathy in all interactions
* Bend and stoop continuously
* Reach above shoulder continuously
Training Requirements (where applicable)
* Complete company required training within required timeframes
* Cross training in all departments as needed
Benefits
* Healthcare Coverage
* Paid Time Off
* Savings Retirement and Perks including free eye exam and eyewear
* Career Advancement
* Part Time Benefits
* Employee Assistance and Wellness Program
Essential Responsibilities related to Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).
Essential Responsibilities related to Behavioral Characteristics:
* Must be detail orientated and well organized.
* Must be able to communicate clearly and effectively with other associates and clients.
* Must be energetic and self-motivated.
* Must be a team player.
* Must be able to problem solve.
* Must work onsite and participate in interactive onsite meetings on a regular and predictable basis
* Must have ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.
Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.
Other details
* Job Family Contributor
* Job Function Retail Incentive Plan
* Pay Type Hourly
Apply Now
* Store 411, 4000 N Oakland Ave, Shorewood, Wisconsin, United States of America
Job Summary
Company
Visionworks
Start Date
As soon as possible
Employment Term and Type
Regular, Part Time
Required Experience
1 year
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