Objective

The Quality Engineer is the Customer Representative, and has the responsibility and authority to ensure that customer requirements are addressed. Responsible for selection of special characteristics, setting quality objectives and related training

Main responsibilities

* Responsible for maintaining communication liaison between the company and the customer engine plant quality function. Responsible for coordinating customer quality related activities within the company, including corrective and preventive action.

* Coordinate company internal activities for the resolution of customer complaints and concerns.

* Attend meetings at customer Engine Plants to resolve quality related issues.

* Maintains direct communication contact with customer entities.

* Prepares and maintains corrective and preventive actions for customer complaints and concerns.

* Follows PPAP submissions and various test sample runs.

* Monitors and communicate to company customer reported supplier performance Identifies discrepancies.Works with customer to resolve them.

* Monitors scrap performance versus objectives, provide insights and data analysis to company for scrap defect resolution.

* Reviews and disposition parts returned from customer.

* Review and disposition customer financial charge backs.

* Prepares and up-dates Process flow charts, Control Plans, PFMEA.

* Provides support to product auditors and Dim Lab for quality related issues.

* Monitors and communicate to plant customer quality related procedures.

* Generate Quality Assurance Department procedures and work instructions.

* Investigate, conducts cost-benefit analysis and propose future department capital investments for continuous improvement.

* Measure and monitor customer satisfaction.

* Maintain adherence to company policies and safety standards.

* Awareness of and assure compliance to assigned Customer specific requirements.

* Makes disposition of contained product.

* Assures that training and development needs are identified and programs initiated.

* Develops short and long-range objectives.

Profile requirements

* Bachelor's Degree in Engineering preferred

* Minimum of 2 years of experience in a manufacturing or quality related position.

* Job experience is to include problem solving & corrective action development and management with a teamwork approach

* Customer service skills along with automotive and/or die casting experience is preferred