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Customer Service Cashier
West Bend, WI
Job Description
Job Summary
The Customer Service Cashier will be responsible for modeling and promoting Sendik's culture by consistently providing "best in class" service to our guests. The main responsibility as a Cashier will be to build rapport with customers, while efficiently and accurately checking out their grocery order. In addition, the Cashier will assist with gathering carts and baskets, as well as maintaining a neat and organized space.
Hours: 4:30PM - 9:00PM; weekends required
Attributes of a Sendik's Associate
Duties/Responsibilities
Qualifications
The Customer Service Cashier will be responsible for modeling and promoting Sendik's culture by consistently providing "best in class" service to our guests. The main responsibility as a Cashier will be to build rapport with customers, while efficiently and accurately checking out their grocery order. In addition, the Cashier will assist with gathering carts and baskets, as well as maintaining a neat and organized space.
Hours: 4:30PM - 9:00PM; weekends required
Attributes of a Sendik's Associate
- Customer-Minded; serve customers with a positive and sincere attitude, utilize the 10/4 rule and always thank customers for their business
- Personnel-Minded; motivated to work within a team and to learn, grow, and share knowledge with others
- Product-Minded; inspired to learn about our products, standards and upholding the quality of the products to best serve our customers
- Detail-Minded; work efficiently, focused and maintain attention to detail
- Consistent-Minded; understand the importance of accountability and integrity to the team, customers and the company
- Open Minded; embrace, understand and be open to change, as well as, initiate and implement change to make an impact at Sendik's
Duties/Responsibilities
- Serve customers while modeling Sendik's culture and providing "best in class" customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
- Engaging with customers in order to create a warm and welcoming environment
- Provide consistent, timely and friendly customer service when answering questions and making suggestions
- Encourage customers to participate in our monthly charity partnerships and Red Bag Rewards program
- Accurately and efficiently checking-out customer orders; including accurate cash-handling
- Ability to achieve and maintain a product scanning speed of 22 items per minute
- Assist with bagging groceries as needed
- Assist customers with carry-out and car-side deliveries as needed
- Assist with gathering carts and baskets as needed
- Assist with the training and mentoring of new associates in Customer Service
- Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
- Assist with all other Customer Service duties as needed
Qualifications
- Eagerness to interact with customers
- Strong sense of team - ability to anticipate the needs of the team
- Ability to work at a fast paced and efficient manner
- Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision
- Excellent time management, prioritization and organization skills
- Ability to stand, walk, lift, bend, push/pull for extended periods of time
- Ability to lift up to 50 pounds
Job Summary
Company
Sendik's Food Markets
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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