Company Overview:

Ovation Communities is a non-profit group in the senior living industry. As part of Ovation Communities, Chai Point Senior Living offers gracious living for Independent and Assisted Living residents in an elegant high-rise building overlooking Lake Michigan, at the center of Milwaukee's cultural heartbeat. 1-, 2-, and 3-bedrooms available.  Our organization has been serving the people of the Greater Milwaukee area for over 100 years. These services are achieved through a team-work philosophy that is inspired through effective organizational skills, continuous quality improvement efforts and maintaining a balance between professionalism and the ability to have fun.  If you enjoy working for a quality facility that will value your work, and if you believe in compassionate resident care, please consider joining our team.
 

Position Description:

Performs general reception duties and general clerical duties to maintain an efficient operation at the front desk area.  Assists residents, visitors and staff requests.  Acts as the first contract person for all visitors.  Provides front line security. This position is on an "needed basis".
 

Essential Functions: 

• Maintains the order and cleanliness of the reception area in order to provide a professional ambiance

• Greets and monitors visitors coming in and going out of the building

• Answers phones for incoming calls, directs calls to appropriate person(s), handles inquires as necessary

• Works closely with administration

• Exhibits a professional personal appearance, dress and demeanor

• Ability to display the ultimate in patience and understanding with residents at all times, and offer superior customer service (i.e. assist them with simple tasks, locate information for them, place telephone calls when needed, provide direction to activities, etc)

• Effectuate communications between 2nd and 3rd shift personnel as to events which may arise during their shift, including but not limited to, resident health concerns and monitoring, building heating/cooling issues, elevator outages, weather alerts, staffing concerns, etc.

• Distributes mail and in-house communications to appropriate staff and residents

• Processes a wide variety of inquiries and tasks

• Monitors security screens and building entry.  Follows security procedures, i.e. visitors signing in and out and distributing visitor passes, etc. Notifies appropriate personnel of potential problems that are observed

• Monitors and reacts within prescribed policy to emergency boards and systems located at the reception desk, such as fire warning panels, pull cord alarms, etc.

• Acts as disaster procedure liaison in case of emergency (i.e. notify the appropriate personnel of emergency situations, notify Jewish Home and Care Center front desk of situation, etc.)

• Makes announcements as necessary for entire building, or floor by floor, for both residents and staff

• Coordinates and communicates residents housekeeping and maintenance issues

• Maintains resident contact lists and rosters

• Assists other departments with written communications as necessary

• Maintains office supplies inventory and order supplies as needed

• Participates in interactions with residents and families that contribute to a positive lifestyle for residents

• Performs other duties as assigned

Position Requirements:

• High school diploma or equivalent

• Receptionist or administrative experience

• Proficient in Microsoft Office

• Good organizational skills and phone etiquette

• Sufficient education to demonstrate spoken and written English.

• Demonstrates strong communication and relationship building skills with residents, and is able to explain residents’ needs to others as needed for resident advocacy.