The Accounts Receivable Specialist is responsible for processing of accounts receivable transactions using multiple integrated software through all phases of customer maintenance, invoicing, collection of customer account balances, processing cash receipts, preparing customer account reconciliations and providing customer service.

DUTIES AND RESPONSIBILITIES

• Compiles, reconciles and processes transactions using computerized accounting software, including maintaining customers, updating service codes and price tables, adjusting billing statistics, entering accounts receivable transactions (cash application, adjustments, liquidations, match-offs, write-offs, prepayments) and filing and collection of insurance claims.
• Prepares and distributes customer invoices, statements, credit memos, and summary usage reports at specified times.
• Review accounts daily and actively pursue collection on assigned accounts greater than 60 days past due and achieve assigned collection metrics on reducing past due balances.
• Initiate collection calls in a professional effective manner improving customer relations.
• Identify and resolve recurring payment problems while establishing and maintaining effective and cooperative working relationships with the sales department and other internal staff.
• Provide exceptional customer service regarding collection issues, processing of customer credits / refunds, account adjustments, resolving customer discrepancies and short payments.
• Coordinates the timely and accurate filing and collection of insurance claims with the third party claim processor. Ensures claims are filed timely.
• Summarize, analyze, and trend open receivable balances.
• Manage the Accounts Receivable voicemail and resolve requests.
• Reconcile and process transactions using ERP software, including creating and maintaining customers, performing accounts receivable transactions (cash application, adjustments, liquidations, match-offs, write-offs, and prepayments), and documenting notes and follow up activities.
• Calculate, reconcile and process cash receipts. Investigate and resolve cash discrepancies timely.
• Complete month-end, quarter-end, and year-end accounts receivable activities and ensure financial reporting and audit deadlines are met; analyze and prepare reports, schedules, graphs, statistics, and other management summaries.

GENERAL DUTIES

• Develops and maintains a network of information about current accounts receivable practices and works with others to implement selected projects.
• Maintains an updated and approved written procedure manual for all assignments.
• Collaborates with internal and external customers regularly to discuss customer service issues and surveys customers to identify improvements.
• Provides suggestions into the development, and modification of accounting and service line billing systems and interfaces. Provides input into the creation of implementation project plans.

Education

• High School diploma or equivalent required
• Must possess an Associate's or bachelor's degree in a related field or be currently pursuing a degree in Accounting or Finance

Experience

• Two years' experience working with a large customer base, performing comprehensive accounts receivable and corporate collections.

Skills and Knowledge

• Excellent communication, problem-solving and analytical skills required.
• Ability to perform customer account collection activities using phone and email collection processes.
• Detail oriented with strong analytical skills, including math aptitude, and the ability to locate and reconcile amount differences to ensure the accuracy of detail and summary data.
• Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

Tools and Technology

• Experience with an integrated finance and accounting system.
• Strong working knowledge of spreadsheet, word processing, and other PC applications, including creation, use and improvements of documents, graphs and other reports.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Indicate the amount of time by checking the appropriate boxes below.

• Include the major physical activities in the job description and reference minor areas by saying "occasionally may require," etc.: Mostly sedentary position with some standing and walking.

Amount of Time None <1/3 1/3 to 2/3 >2/3

Stand X

Walk X

Sit X

Use hands to finger, handle or touch X

Reach above shoulders X

Climb or balance X

Amount of Time None <1/3 1/3 to 2/3 >2/3

Stoop, kneel, crouch, or crawl X

Talk or hear X

Taste or smell X

• Does this job require that weight be lifted or force be exerted? If so, how much and how often? Check the appropriate boxes below.

Amount of Time None <1/3 1/3 to 2/3 >2/3

Up to 10 pounds X

Up to 25 pounds X

Up to 50 pounds X

Up to 100 pounds X

More than 100 pounds X

• Describe the specific job duties that require the physical demands selected above ("Required to lift boxes up to 50 pounds and carry them 50 feet.").

o Lift up to 10 lbs. of paperwork and/or laptop computer.

• Does this job have any special vision requirements?

Close vision (clear vision at 20 inches or less).

Distance vision (clear vision at 20 feet or more).

Color vision (ability to identify and distinguish colors).

Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on given point).

Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).

Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

No special vision requirements.

How much noise is typical for the work environment of this job? Include (underline) all that apply.

Very Quiet (examples: forest trail, isolation booth for hearing test).

Quiet (examples: library, private office).

Moderate (example: normal shop conditions).

Loud (example: higher than normal shop conditions).

Very Loud (example: loud machinery).

Exposure to Environmental Conditions:

Amount of Time None <1/3 1/3 to 2/3 >2/3

Wet, humid conditions (non-weather) X

Work near moving mechanical parts X

Work in high, precarious places X

Fumes or airborne particles X

Toxic or caustic X

Outdoor weather conditions X

Extreme cold (non-weather) X

Risk of electrical shock X

Work with explosives X

Risk of radiation X

Vibration X

Work/job-related travel X

This job description reflects the current assignment of essential functions and is not meant to be all-inclusive or in any way construed as an employment contract. Duties and responsibilities may be assigned or reassigned to this position at any time and may be modified to reasonably accommodate an individual with a disability or for other reasons solely at management's discretion. All position descriptions will be reviewed and updated at least once per year when the incumbent is reviewed or as attrition occurs