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AWS Subject Lead - Future Datacenter
Waukesha, WI
Job Description
Why SoftwareONE?Our North American business is experiencing unprecedented growth and we need to bring more top talent so support the amazing customer delivery and continue the impressive sales drive. Listen to our winning team describe what they love about working at SoftwareONE. Join SoftwareONE: #SWOCareers #CareersThe roleRole Summary:The AWS Subject Lead role is a leadership position in our Cloud Compute group and reports to the NORAM Future Data Center (FDC) Practice Leader, playing a key role in the local services leadership team. The AWS Subject Lead is someone who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy with those customers. The AWS Subject Lead is a trusted advisor for our customers and the role includes all aspects of business development, deal structuring, deal support and closure in those accounts. FDC engages in a wide variety of projects with customers, providing collective experience from across the customer base. We are focused on successful outcomes for the customer. Our team collaborates across the entire Technology Services organization to bring together services, platform and our software portfolio to ensure that customers get the right solution delivered.Role & Responsibilities:The AWS Subject Lead will further be required to assume the following specific tasks:* Work closely with the NORAM FDC Leader to introduce best practices and ensure efficacy of our AWS Professional Services, and assist in rolling out our Managed Services.* Coach, mentor, train and otherwise support other AWS Team members in the fulfilment of their service engagements.* Actively manages project escalations to resolution.* Responsible for the training and development of each direct report/project manager based on the global service strategy with the support of the NORAM FDC Leader.* Managing of individual and team attainment of project profitability, utilization, chargeability, efficiency metrics and any other relevant KPIs.* Up to 45% chargeability on delivery engagements depending on workload and capacity requirements.* Drive continuous improvement initiatives as an active participant of our change management process; manage team's collection of feedback about possible improvements, issues, and concerns (what is working well, what is not working well) based on feedback from Lessons Learned.* Complete, manage, and maintain Personal Development Plans for each direct report; monitor performance through review and goal setting of each direct report for each quarter.* Create reports and analyze the performance of individual team members on a monthly basis; review results of service projects to manage team performance on a monthly basis.* Engage internal and external customers with Business Development Managers (BDMs) and Solution Specialists to develop strong customer and partner relationships and build a growing business in the NORAM driving AWS adoption in key markets and accounts.* Enable sales for consulting engagements by demonstrating the value of AWS services to support new distributed compute models to help customers learn and use AWS services such as Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon Simple DB/RDS databases, AWS Identity and Access Management (IAM), etc.* Deliver value by leading high quality delivery of a variety of customized engagements for customers in the commercial and public sectors.* Lead great people and attract top technology talent to build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills* Ability to travel - estimated at 50%What we need to see from youQualifications and ExperienceEducation:* Bachelor degree in business administration, computer science, or another relevant degree* Highly technical and analytical, possessing 15 or more years of progressive technology implementation experienceWork Experience:Certification: AWS PRO Certification is a must have ( 10+ years of relevant project management experience* Experience in dealing with customers and clients and providing a high degree of customer support, education, and service* Demonstrated ability to think strategically about business, product, and technical challenges* Consulting practice leadership as leader of high performers, with P&L responsibility* Deep understanding of infrastructure-as-a-service (IaaS) cloud computing transition challenges* Enterprise architecture successes including virtualization technologies & distributed architecture* Familiarity with archive, disaster recovery and business continuity in global operations* Familiarity with compliance & security standards across the enterprise IT landscape* Experience in team management and skills development* Experience using Microsoft Dynamics 365 Professional Automation System is highly desired* Risk management experience is highly desired* Results based management experience is essential* Able to work efficiently with minimal directionLanguages:* Excellent written and verbal communication skills in EnglishKey Competencies:* Demonstrates ability to coordinate, communicate and manage tasks to a tight schedule* Demonstrated understanding of the risk factors associated with project delivery and an ability to mitigate against these* Visible Technology Industry thought leadership on relevant topics related to enterprise technology infrastructure* Ability to delegate, empower, support and inspire team members* Ability to establish priorities, to plan, and be able to deliver to timelines* Ability to work long hours in fast-paced, often stressful environment* Highly motivated with a positive attitude and problem-solving approach.* Demonstrated ability to mentor staffWhat you should really know about us.Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.Patrick Winter, Founder.What we expect from our employeesSuccess at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile, and are laser-focused on delivering world-class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity, and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy."SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career."
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
Job Summary
Company
SoftwareONE
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
15+ years
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