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Memory Care Manager
Kenosha, WI
Job Description
SUMMARYThe Memory Care Manager (MCM) leads, coordinates and manages residents life in the Memory Care neighborhood through a comprehensive, person-centered approach within the components of GROW (Gain, Retain, Overall, Wellness), residents choice and engagement. The MCM will work with the nursing staff to provide continuity of care and services within the Memory Care neighborhood and as defined in policies, guidelines and regulatory bodies. The MCM reports directly to the Executive Director.ESSENTIAL RESPONSIBILITIESResponsible for implementing Capri memory care policies and systems when requested by the Director of Memory Care Services and/or the Executive DirectorWork with department managers to ensure proper services are provided to create a positive and memorable resident experienceCoordinate and deliver training - beyond Relias and along with the Director of Memory Care Services, memory care specific annual employee continuing educationEncourage, coach and support team members to inspire compassionate performance and positive relationships with residentsCoordinate routines and services that allow employees to develop meaningful relationships with residentsAttend daily morning and weekly managers meetingsIncluded in the on-call rotation, some weekends and evenings, as applicableModel resident engaged presence when in the neighborhoodInterview and provide input regarding caregiver candidatesProvide memory care orientation and training for new memory care employeesComplete or delegate neighborhood walk though addressing issues as they are identifiedHire and train volunteers about dementia, progression and emotional well-beingActive involvement in staff recognition and appreciation as these positive events occurResident Care:Along with the clinician or designee, contribute to the completion of the initial and annual assessments both in the ECP comprehensive assessments and Life Story ProfileEvaluate residents for ability, and then design programs that support a resident highest level of functionality and other assessment informationComplete and communicate a new resident's Move-in plan with team members, and when possible, prior to the resident's arrivalWith the clinician or designee, manage the development and maintenance of an Individual's Service PlanWork with the Executive Director to develop behavior/emotional well-being service plan strategiesAttend all memory care service plan meetingsBe attentive to resident's overall well-being; discuss adjustments with the team when ill-being is presentBe present for and model shift change when on dutyBe accessible to and communicate with a family member or designeeSupport the care team in providing care to residents as neededFollow each resident when in a transition of care, such as the hospital or short stay rehabilitation, to provide advocacy and to ensure return to the neighborhood with appropriate servicesWork with the nurse to ensure residents are receiving appropriate outside services that support good clinical outcomesPrograms:Work with the ED to purchase program supplies and equipment Encourage residents to participate in GROW programming on a daily basisDevelop the Memory Care Program calendar for 7 days a week delivery, including eveningsWork closely with the Lifestyle Specialist to coordinate special events such as holiday celebrations, entertainment, outings and special eventsEnsure care team members are completing assignments including programs, care and diningCoordinate meaningful outings for the residents of Memory Care including destinations, time of departure and return, safe ratios, notifying the care staff and management team of those going on the outing (see Memory Care Outing Policy)QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Skills, Abilities and Qualities:Passion for working with individuals with memory lossStrong documentation skills, knowledge or willingness to learn the electronic documentation systemComfort with the "teachable moments" and "just in time training" techniques when working with employeesAbility to deal tactfully and cheerfully with residents and family membersPossesses good interpersonal organizational and communication skillsMust possess ability to plan, develop, organize and implement the programs, goals, objectives and policies necessary for providing quality careAbility to multi-task and respond effectively to unexpected changesEDUCATION and/or EXPERIENCEHigh School Diploma or equivalent requiredDementia Care Specialist Certification strongly preferredTwo or more years' program experience in a memory care environmentTwo or more years' experience as a supervisor with strong leadership skills
Job Summary
Company
St Catherine Commons (SCC) - Casa del Mare
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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