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Collections Representative
Want to grow your career while helping customers with a needed product and credit program while making great money?
Byrider's exclusive lending company, Car Now Acceptance Company, is looking for a Collections Representative for our regional finance office in Brookfield!
Career growth opportunity from Collections Representative to Collections Team Leader, Collections Manager or Branch Finance Manager!
Rewards for Collections Representative:
* $15 - $23 per hour based on experience
* Additional monthly incentive up to $1,200.00
* $750.00 hire bonus
* Deemed an essential business during Covid
* Excellent benefits & paid time off
* Matching 401(k)
* 1st party secured loans
* Extensive training
* Career growth to Collections Team Lead, Collections Manager, Branch Finance Manager, Sales Manager, Branch Manager or Regional Manager
* Industry best customer program
* Growing national company with close to 150 locations in 31 states & in business over 30 years
Collections Representative Responsibilities:
* Meet collection goals to allow for a performing portfolio and the credit advancement of our customers
* Seek long term resolution with customers, educate & re-educate customers on the importance of establishing or rebuilding their credit
* Team with other members of Consumer Finance and Operations to ensure customer satisfaction
Hours For Collections Representative:
* 5-day work week
* No Sundays
* OT pay for any hours worked over 40
* Work most Saturdays with a day off during the week
* Work some evening hours as well
Collections Representative Requirements:
* 2+ years of Collections, Customer Retention, Telesales or related experience
* Valid driver's license
* Able to work some early evening and Saturday work hours
Collections Representative Skills:
* Listen intently to the customer
* Prioritize calls & time throughout the day to ensure efficiency and effectiveness
* Build rapport with customers and team members
* Stay organized & have good follow up
* Be task oriented
* Be able to identify problems and offer solutions
* Be able to negotiate as needed
* Have prudent judgment
* Exercise good common sense
* Be a team player
Keywords: Collections, Collector, Senior Collections Rep, Senior Collector, Customer Retention, Collections Account Manager