Not Authorized
You are currently not authorized to access this section.
Please contact your Administrator to change your authorization settings.
Please contact your Administrator to change your authorization settings.
Concierge / Patient Service Assistant
West Allis, WI
Job Description
Exceeds expectations and personalizes the care and service of each customer greeted at the assigned point of entry. Is a resource for customers arriving and departing from the facility.Greets customers and assesses their immediate needs.Successfully manages the first impression of the facility. Offers assistance in any way necessary to include assist out of their vehicle, locate wheelchair, provide directions, escort to destination, etc. Passes customer to volunteers for escorts when possible. Utilizes Admitting or other departments to verify destination and remains with the patient if they are alone or in a wheelchair. Assists in maintaining a smooth traffic flow at the entrances to the facility. Assists in the arrangement of parking needs of customers, i.e., valet service, tour busses, short-term visitors, etc. Assists customers with transportation needs, i.e., taxi vouchers, bus passes, van transport, or other special needs. Assures working area is clean of debris, safe, and free from obstacles. Reports any Security/Safety issues to the Public Safety Services Department immediately. Works with hospital support staff that may include, but is not limited to: Public Safety, Environmental Services, Plant Operations, Patient Transport and Grounds.Coordinates patient, physician and/or nurse visits with patients' family members and assists with families' needs in waiting areas. Provides information to individuals with questions regarding the facilities and specific information to patients, family or visitors. Provides supplemental clerical support to department staff.Serves as the principle contact for the department. Customers include patients, visitors, general public, physicians, physician office staff, nursing and other entity employees.Maintains confidentiality in regards to patient personal/financial information and medical records. Determines whether patient information can be released (via telephone or in person) to nursing units, service departments, physicians, residents, visitors, insurance companies, law enforcement agencies, media and general public. Answers and screens incoming/clinical phone calls. Responds to a wide variety of questions and attempts to resolve issues regarding customer satisfaction as appropriate. Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Assists in meeting the needs of all visitors. This involves making housing arrangements for families and acting as a referral source for hospital-based programs. Maintains calendar of events for appropriate use in disseminating information. Maintains information relative to departmental and provider locations throughout the facility. Obtains consent signatures for general medical care/hospitalization, etc., for legally appropriate family member as required. Assists in admission or scheduling functions such as making identification (ID) bracelets for pre-admitted patients, performing medical record number searches, compilation of documents, etc.; tasks are appropriately prioritized, determining urgency and responding accordingly. Sorts and distributes department specific reports and forms to appropriate staff. Files and maintains department documents. Accepts and ensures delivery of packages or other items left at primary reception points. Completes registration process efficiently and accurately for patients accessing the facility for their health care needs. Scheduled Hours Part time 40 hours every two weeks Mon -Fri 10am - 6:30pm Rotating Saturdays 6am - 2:30pm. No Holidays Licenses & Certifications None Required. Degrees High School Graduate. Required Functional Experience No experience required Knowledge, Skills & Abilities Previous reception and/or clerical experience are preferred.Must have excellent customer relations, communication, and organizational skills with special attention to detail and the ability to adjust presentation to fit customer need.Basic computer skills with Microsoft Office products, Registrations Management Systems or similar products. Must be able to handle large workloads and many interruptions in a fast paced environment without direct supervision.Bilingual skills preferred.
Job Summary
Company
Advocate Health Care
Start Date
As soon as possible
Employment Term and Type
Regular, Part Time
Required Education
High School or Equivalent
Required Experience
Open
Email this Job to Yourself or a Friend