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Bilingual Customer Service Representative - Beauty and Skin Care (Remote)
Milwaukee, WI
Job Description
The Bilingual (Spanish/English) Customer Care Representative (Brand Ambassador) is a passionate customer care professional responsible for providing an authentic, world-class customer experience for our client's customers via phone, email, and chat. While representing a growing and leading brand that is committed to providing luxurious high-quality, high-performance products without harmful ingredients, the Brand Ambassador assists customers with all aspects of customer service including order placement, facilitating returns and replacements, product inquiry and recommendations, general customer service assistance, and escalated issues across all product lines"cosmetics, skincare, and bath & body. The Bilingual (Spanish/English) Brand Ambassador utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports and reinforces brand standards, always with a focus on providing best-in-class customer service.ESSENTIAL RESPONSIBILITIESinclude the following:Convey energy, excitement, authenticity, and a deep appreciation for the mission and values of our client's brandWith the utmost professionalism, represent a growing and leading brand that is committed to providing luxurious high-quality, high-performance products without harmful ingredientsUtilizes proactive and intuitive techniques to increase customer experience by providing suggestions for products that match customer interests and needsUtilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experienceAbility to retain and convey thorough knowledge and benefits of the client's productsConfident and driven to find solutions to customers issues with the ability to probe for full understanding of customer needsMeets or exceeds all program metrics as outlined in training and manuals (e.g. attendance, quality, sales, etc.)Thrive in an environment with high performance standardsCommunicate with customers and exhibit genuine empathyEmbrace the commitment to customer service and nourishes brand loyaltyAbility to accurately document customer interaction details with limited errorsApplies high-quality customer service guidelines while servicing customersApplies client and VIPdesk Connect policies as applicable whenever interacting with customersOther duties as assignedREQUIREMENTS:3+ years of experience in Retail or Customer CareFluent in both English and Spanish--both spoken and written communication skillsHS Diploma or equivalent required. Associates or Bachelor's degree preferredAble to work weekends and holidaysAble to work at a desk for scheduled shiftsExperience and proven success in customer serviceStrong sense of urgency, demonstrates ownership, high energy, and team playerExcellent interpersonal skills; strong oral and written communication skillsSavviness and experience with technology is essential as multiple systems are in useFlexible, adaptable, and willing to take on new challengesHave experience with premium beauty brands, preferredDetail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellenceGenuine passion for beauty products including cosmetics and skincareMust have a home-office environment, internet connection, webcam, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over timeCurrently reside in one of the following locations:AZ, CO, FL, GA, IL, IN, MD, NV, NC, NJ, NM, OH, TN, TX, UT, VA, or WIQUALIFICATIONS:Bilingual (Fluency) in Spanish and EnglishPrevious e-commerce and/or direct selling industry experience preferredExperience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) strongly desiredStrong analytical and problem-solving skillsGenuine passion for beauty products including bath and body, skincare, and cosmeticsWorking knowledge of Microsoft Office SuiteAble to type at least 35 WPM with proper spelling and use of grammarAble to use effective and probing questioning and listening techniques to identify customer needsAble to learn and work independently and exhibit ownership as well as in a team environmentAble to successfully pass a credit, criminal, and employment reference security checksAvailable Shifts:Full-time team members are scheduled for up to 5 days per week, between 30-40 hours. Full-time team members will have 2 days off per week.All team members will be scheduled for one weekend shift (Saturday or Sunday) each week.Shift Offerings:Monday-Fridaybetweenthe hours of 9:00 am-7:00 pm ET, and Saturday-Sunday between the hours of 9:00 am-8:00 pm ET, up to 5 days per weekMonday-Sundaybetweenthe hours of 11:00 am-9:00 pm ET, and Saturday-Sunday between the hours of 9:00 am-8:00 pm ET, up to 5 days per weekTraining:Our next training class is scheduled to begin on or aboutMay 7, 2021, with daily classes held Monday-Friday,12:00 pm-6:00 pm ET. New team members will attend training remotely via web cameras from secure, noise-free, distraction-free home offices that meet our requirements. Learn more about our virtual training in our FAQsstrongly encourage you to check if your home office computer and connection meets our requirements by visitingrefer to theRemote Office Requirementslisted in our FAQs:compliance with Colorado's Equal Pay for Equal Work Act (EPEWA), we are disclosing the compensation, or a range thereof, for roles that will be, or could be, performed in Colorado.The compensation range for this position is $16.00 - $18.00 per hour. Actual compensation may vary and will be based on various factors, such as candidate's qualifications, skills, competencies, and proficiency for the role. VIPdesk Connect offers comprehensive benefits, which may include health insurance, life & AD&D insurance, paid time off, flexible spending accounts, and access to other benefit programs. Eligibility for VIPdesk Connect Benefits is determined under the terms of the applicable VIPdesk Connect Benefits plan at a person's date of hire.VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.
Job Summary
Company
VIPdesk Connect
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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