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Intake Specialist
Racine, WI
Job Description
Basic Function
Intake Specialists serve as the first point of contact for individuals who are seeking information, support and linkages to mental health, AODA and community resources. Intake Specialists screen admissions for outpatient mental health and AODA services. Contact with individuals may be in person or by telephone at the Behavioral Health Services of Racine County.
Essential Duties
1. Develop and maintain knowledge of Behavioral Health Services Outpatient Clinic, Intoxicated Driver Program and Crisis services areas to ensure effective access for the community and consumers served.
2. Utilize standardized tools to complete in-person assessments for individuals who come to Behavioral Health Services and are experiencing an emergency mental health crisis. Provide supportive listening; linkages to services and create safety plans as needed.
3. Provide information and linkages to individuals calling to request counseling through Behavioral Health Services and other community and national resources.
4. Obtain demographic and mental health background information to complete referrals to Behavioral Health Services programs. Schedule needed appointments with mental health and AODA therapists.
5. Provide follow up contacts with individuals as needed.
6. Respond to email referrals.
7. Meet with walk-ins and complete referrals or arrange for intake as needed.
8. The Intake Specialist will meet with assigned individuals to complete a mental health Intake (including preliminary DSM-V diagnosis and treatment plan) for linkage to an ongoing provider.
9. Provide oral and written communication that is appropriate to the task and in accordance with agency, DHS 34 and Medicaid standards.
10. Make intervention and assessment decisions using the "Best Practice" philosophy.
11. Work collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.
12. Communicate pertinent information on a timely basis and participate in clinical supervision case reviews, staffing's, and/or case planning meetings.
13. Complete all necessary health care/medical and financial record documentation required to maintain complete medical and financial billing records.
14. Complete and coordinate appropriate and timely medical record documentation, which may include assessments, follow-up contacts, crisis plans, administrative, demographic, insurance, and financial information.
15. Provide crisis therapy when indicated. (Only appropriately credentialed staff)
16. Perform other duties as assigned, including responding to an emergency event.
Supervision Received
Receives supervision from the Practice Manager.
Qualifications
* Bachelors Degree in related field
* .Two years of mental health/substance abuse or crisis services experience
* Valid Wisconsin driver's license and automobile insurance are required.
* Prompt and regular attendance.
* Salary is based upon education
Bachelor's Degree: $21.00/hr. - $31.25hr.
Master's Degree: $49,900/yr. - $70,000/yr. Knowledge Skills & Abilities
* Knowledge of Chapters 34, 51, 54, 55 and Mental Health.
* Ability to respond to crises and to make appropriate assessments as to resolution.
* Knowledge of community resources
* Knowledge of Microsoft Office Software.
* Ability to interact professionally with clients who may be challenging and potentially hostile.
* Ability to think critically and problem-solve while completing assessments and developing safety plans with consumers.
* Ability to work well with treatment team and community members.
* Ability to communicate orally and in writing.
* Interacts with the public in a professional manner.
This description has been prepared to assist in properly evaluating various classes of responsibilities, skills, working conditions, etc., present in the classification. It is intended to indicate the kinds of tasks and characteristic levels of work difficulty that will be required of positions that will be given this title. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
Job Summary
Company
County of Racine, Wisconsin
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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