Respond to customer parts or information requests quickly
Communicate with customer when a delay in response will occur and offer alternatives
Determining availability and price information and document as necessary
Providing parts to customer from stock, procuring locally or creating a parts order as directed
Monitor the status of customer orders, advising in case of problems and notifying upon arrival
Build relationships and provide quality customer service with a sense of urgency
Determine the availability and lead times of parts
Timely response in fielding a high volume of calls and in-person customers
SKILLS, KNOWLEDGE AND EXPERIENCE
Must be at least 18 years old. Parts experience, particularly in a truck, automotive dealership or aftermarket environment is preferred.
PERSONAL QUALITIES AND CRITICAL COMPETENCIES
An ability to recognize opportunities for process and operational improvement
Basic PC (Personal Computer) access skills and basic understanding of PC systems
The knowledge and ability to apply basic mathematics
The ability to communicate via written messages, including neat, legible handwriting
Multi-tasking ability, especially in dealing with interruptions and quick acknowledgements
Remaining aware of surrounding people and elements while concentrating on a task
Participation in educational classes as directed by the Parts Manager or Supervisor
Ability to lift, carry, and move up to 50 pounds
The ability to stand during the majority of an 8-hour shift
The ability to work beyond the scheduled 8-hour shift, as needed and directed by Manager
Work to ensure that customers' requests are fulfilled in entirety and exceed expectations to maximize customer satisfaction
Abide by and enforce all rules, regulations, policies, and best practices to meet the company's standards of conduct
Demonstrated ability to take full responsibility for problems, issues, and performance in all circumstances
Presents a high level of attention to all the work that is produced. Must continually strive to improve their quality of performance
Understands the importance of placing the company's goals before their own. Must hold and maintain a broad perspective of the company to work towards shared common goals
Must be a highly motivated individual who is willing to take initiative to achieve greater results beyond what is required
LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER