Information Technology Support Specialist (Full-Time) (Full Time 1st shift)
Location: Milwaukee, WI (corporate headquarters) (53224)

Horizon Home Care & Hospice is seeking an IT Specialist (Service Delivery / System Support Technician) to join our growing IT family.

• The IT Specialist is the face and voice of IT, providing exceptional customer service, communication, via phone, ticketing system and walk-up (face-to-face) for day-to-day support and requests.
• This resource must be experienced and work exceptionally within a team(s) and individually, holding themselves accountable to delivering fast, reliable outcomes and value.
• The IT Specialist will additionally be responsible for planning, documentation, project execution tasks and other assigned work; including system administration for platforms within Horizon's technology portfolio.
• Function as an escalation point for internal customers and team members. Also act as a liaison with trusted partners to design and facilitate solutions. Assists with technical design, system administration and process improvement, including maintaining and updating Agency technologies and documentation.
• Understands regulations, ensues the security and privacy of information, works to implement standards and functions with integrity as part of fast-paced team.

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