Technical Consultant

The Company:
The Educe Group is dedicated to helping organizations evaluate, implement, and optimize talent management technologies that enable them to realize the full potential of their employees. We are partnered with innovative, industry-leading software providers such as Saba and Cornerstone to offer our clients comprehensive talent management solutions.? At Educe, we offer our employees the opportunity to continually learn and develop as consultants, contribute to our growing firm and make an impact on our clients.? We recognize and appreciate the unique strengths of each member of the Educe team and encourage employees to challenge themselves?and hone skills?based on their individual strengths and interests.? We believe that by consistently offering our employees opportunities to take on new responsibilities we empower them to drive our firm's growth.? Ultimately though, we work hard here because as individuals we find personal satisfaction in making a difference.? This culture is a priority for us and we intend to continue improving the ways this firm can interest, challenge, and reward us all.? We think this is an important component of whywe're recognized as a Great Place to Work byThe Washington Post, Washingtonian Magazine, and Fortune Magazine!

The Role:

The Technical Consultant is responsible for requirements gathering, implementation, and system testing of custom web-based talent management systems. You will work closely with Educe clients to develop requirements for data migration and maintenance, as well as system integrations and configurations. You will need to assist in testing and troubleshooting inoperability of learning content and be familiar with various web platforms. Also, you will provide post-implementation support to clients as they bring their user population online with the new or upgraded system.

The?Responsibilities:?

The position involves working with clients and colleagues to do the following:?

• Gather and define technical requirements to meet business process and system needs?
• Analyze and document technical design specifications for the application?
• Assist in user acceptance testing efforts by helping test, and responding quickly to issues that arise as a result of testing?
• Additionally, the position involves helping to develop and improve the Educe internal infrastructure?as a whole and?contributing to organizational objectives?

Basic Qualifications:??

• Experience working with enterprise software applications?
• Experience customizing third-party applications through?API?interfaces, messaging and other means?
• Strong troubleshooting skills including ability to analyze problems and provide resolutions?
• Ability to express oneself clearly in both verbal and written communication?
• Ability to work directly with both customers and Educe consultants to translate user needs into requirements documents and coordinate testing, implementation, and training for these requests??
• Capable of independently researching, analyzing, evaluating and documenting issues, products and solutions?

Technical expertise in the following areas:??

• Web technologies such as?HTML,?CSS,?XML,?XSLT,?Javascript, and?JQuery?
• Web Server platforms such as IIS and Tomcat?
• Web services, including REST, SOAP, WSDL?
• Cloud Configuration Management?
• Understanding of relational databases?
• Troubleshooting web applications and web browser settings?

Preferred Qualification:?

In addition to criteria listed in the?Basic Qualification,?ideal?applicants meet the following requirements:?

• Experience working with Learning Management Systems or Talent Management Systems?
• Demonstrable ability to resolve complex system or technical issues, often thinking on your feet, and offering multiple creative solutions or options?
• Passionate about customer service, producing high-quality deliverables, and follow-through?
• Attention to detail, determined, and solution-oriented?
• Ability to work autonomously, but also within a team environment?
• Comfortable with public speaking and facilitating group discussions with senior executives?

Requirements:?

• Bachelor's degree orequivalent combination of education, training, and experience.
• Ability to travel up to 25% to multiple client locations.?
• Must be able to pass a background check.?

This job can be based in our Bethesda, MD headquarters or remote from a home office and may entail travel to various client sites.?
The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, and face to face.
Please note this description does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Educe provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.