Work together with drivers and supervisors to create the most effective delivery route and schedule.

• Coordinating / maintaining the airport dispatch board, ensuring that all special delivery instructions are highlighted
• Monitoring WorldSTAR screen 51 / 52 and dispatching accordingly, including confirming special delivery instructions are advised.
• Monitoring WorldSTAR screen 53 to ensure that freight is recovered in a timely manner.
• Assigning driver's names in WorldSTAR screen 62 for exports.
• Monitoring department / drivers for shipment drops to the airport and logging all Master Air Waybills.
• Monitoring drivers to ensure pick ups and deliveries are made in a timely manner.
• Reviewing and monitoring discrepancies daily, ensuring that cold chain is managed if necessary.
• Monitoring and maintaining cold chain for all shipments on FDA hold.
• Answering phones and providing directions to drivers when necessary.
• Ensuring that all SOPs and policies are followed.
• Reporting all complaints and issues to management immediately.

• Proficient knowledge of WorldSTAR applicable screens
• General knowledge of the airport and surrounding area

• Excellent communication skills and a team player
• Sense of urgency
• Professional demeanor
• Ability to multi task