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Technical Sales Support Specialist
Glendale, WI / Milwaukee, WI
Job Description
Leaving a client satisfied makes you satisfied. Arming the sales team with the quotes, tools, and agreements that they need, and getting the orders through leaves you with a true sense of daily accomplishment because you get stuff done. Leverage your technical skills while playing a key role in bringing exceptional solutions to clients! River Run is seeking a detail-oriented Technical Client Service Representative (TCSR) that thrives in a fast-paced, team atmosphere.
We work hard to reach our goals together as a team and have fun while we are doing it! We don’t do steak knives, but we do hold team steak dinners and outings.
If you want to work in an environment that is fun, challenging and rewarding, then we may be the right fit for you! This is one of the most important positions at our company and you will be an essential part of our team!
This role is primarily responsible for creating estimates for River Run clients, including network upgrades, and assists in maintaining long-term relationships with River Run clients and vendors while coordinating larger technical proposals for products and services.
Duties and Responsibilities
Skills and Experience
We work hard to reach our goals together as a team and have fun while we are doing it! We don’t do steak knives, but we do hold team steak dinners and outings.
If you want to work in an environment that is fun, challenging and rewarding, then we may be the right fit for you! This is one of the most important positions at our company and you will be an essential part of our team!
This role is primarily responsible for creating estimates for River Run clients, including network upgrades, and assists in maintaining long-term relationships with River Run clients and vendors while coordinating larger technical proposals for products and services.
Duties and Responsibilities
- Provide Clients customized, appropriate solutions to help them succeed
- Conduct, research and compile estimates, including customized network design/network infrastructure; workstation custom builds; hardware and application compatibilities; basic hardware/software solutions; and software subscription renewals
- Partner with Technical Service Managers (TSM), Technicians and Account Executives (AEs) on larger deals
- Assist Project Managers with parts/hours reconciliation
- Identify and resolve problems in a timely manner, by skillfully gathering and analyzing information
- Assist AE’s in maintaining existing Client relationships
- Communicate directly to existing Clients and Prospects by explaining technology solutions and/or closing deals
- Assist in training Sales Team on all levels of quotes and new technology
- Review quotes as requested by Account Executives and other team members
- Maintain and improve current quality standards (change orders, quoting-related returns, etc.)
- Follow standards for labor estimates and/or confer with Technical Services Department
- Develop and maintain relationships with distributors and vendors
- Conduct research and make internal recommendations on products and issues
- Stay current on technological advancements and look for innovation opportunities; Attend trade shows to learn about new products and maintain current product knowledge
- Obtain certifications as required by department
Skills and Experience
- 1-2+ years of Windows/Mac sales experience
- Knowledge of service-related issues and troubleshooting methodology
- A proven background in:
- Network services sales
- Current hardware/software knowledge
- Research aptitude
- Strong client and team interaction focusing on:
- Communication
- Problem Solving
- Excellent verbal and written communication skills
- Driven to help clients and provide the right solution
- Must have strong organizational and prioritization skills
- Willingness and drive to take on new challenges and hit targets
- Experience in using PSA/CRM/ERP based programs preferred
- Must be able to prepare and edit network diagrams using Visio
Job Summary
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
3+ years
Security Clearance Note
River Run
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