JOB SUMMARY Evans’ Billing Team Lead is responsible for leading the admin and billing team while ensuring that customers and carriers are billed and paid in an accurate and timely manner. Duties will include overseeing the processing of customer and carrier invoices within the company’s transportation management system (TMS), auditing of customer billings and carrier payments against existing contracts, resolving of pricing discrepancies, documentation of additional information into Evans’ TMS, and the execution of internal processes, and any other duties as they are needed are to be expected.
ESSENTIAL FUNCTIONS
Manage the daily metrics for the Billing Analysts and the workload for the team
Facilitate answering billing questions and escalate to direct supervisor if necessary
Develop and document process changes; drive process improvements within the teamWork with internal customers to ensure all billing requirements are understood and noted in system
Participate in and help with the training and development of the team; provide team members with yearly goals
Audit and review carrier invoices for accuracy
Update TMS for customer billing
Enter new orders from carrier invoices
Contact freight carriers for missing information and problem resolution
Prepare routine customer reports or invoices
Review orders in TMS for unbilled or open orders
Perform all other duties as assigned
QUALIFICATIONS/REQUIREMENTS
Bachelor's degree preferred
3-5 years’ experience in accounts receivable, accounts payable and/or transportation
Excellent customer service skills
Leadership and supervisory experience
Experience training new employees
Experience with Microsoft Office, especially Excel and reporting functions