To order, process and review all mortgage loan file documentation in a timely fashion in compliance with all bank regulatory and investor guidelines in order to move mortgage loan files from origination to underwriting and closing in 30 days or less.

• High School diploma, GED or equivalent work experience
• College degree preferred
• 3 years mortgage lending (processing experience required)
• Excellent oral and written communication skills to communicate effectively with diverse groups and individuals
• Initiative and ability to create relationships of trust with customers, investors, and Bank personnel
• Basic computer skills
• Excellent organizational and data gathering skills
• Excellent telephone skills/ etiquette
• Position requires the need to work varied hours/days including occasional overtime as business dictates. May need to travel to other branch locations
• Subject to SAFE Act Registration Requirements

• Order, process and review all loan file documentation, i.e. appraisal, title commitment, verifications of employment, deposits, etc. for accuracy and completeness
• Review each loan for compliance with all regulatory and investor guidelines
• Review and clear loan conditions for compliance with underwriting requirements
• Work with client, lender and investor to insure documents are collected and conditions are cleared in a timely fashion
• Move loan to closing within 30 days of receipt on 90% of all loan files
• Manage an average pipeline of at least 60 loans a month
• Review new loan files on daily basis for accuracy input from origination staff
• Maintain data integrity of system data fields
• Maintain control of assigned files
• Review lock-in agreements to insure closing and funding occurs within lock period
• Monitor daily pipeline reports to identify negative trends or problem loans
• Log in and review daily mail
• Maintain customer service satisfaction level of 95% or higher
• Coordinate closing with clients, lender, closer and end investors as necessary
• Participate in all required training sessions to increase knowledge and ensure compliance with all regulatory and investor requirements
• Maintain adequate control of files to ensure compliance with all consumer protection statutes/ regulations in a defined area of responsibility
• Implement Bank directed policy and any changes relating to regulatory amendments
• Work with Residential Lenders on pipeline maintenance on weekly basis to ensure pipeline integrity
• Provide outstanding customer service and display positive attitude at all times
• Offer recommendations to streamline and improve processes for the benefit of the customer, and the bank
• Obtain “satisfactory” ratings on all compliance/ audit reviews
• Contact customer and lender on a weekly basis with status updates
• Other duties as assigned by management
• #CB