Work Location: Waverly, IA

Timeframe: Fall 2019 - August 2020 with the potential of continuing thereafter

Internship Program:

Hands on experience can set you apart in a competitive job market. Our formalized Internship Program is designed to lead college students down the path to a successful career. As an integral part of high performance teams, you are in a position where you can apply what you have learned in the classroom while gaining new skills in a dynamic professional setting. You will focus on project-driven work that has a direct impact on the company and be competitively paid.

Job Responsibilities:

• Provide a high-quality customer service experience characterized by educating customers, keeping customers informed of next steps and answering customer questions.
• Review claim information to determine steps needed to complete the settlement of a claim.
• Document phone calls and claim information accurately and proficiently.
• Initiate and complete claim settlement transactions fitting express claim criteria.
• Actively engage in an inclusive team environment by providing guidance to other team members, participating in team meetings and team projects.
• Follow documented department claim procedures and requirements defined by claims good faith claim handling guidelines.

Job Requirements:

• Working towards a Bachelor's Degree
• Strong analytical, critical thinking, problem solving and decision making skills
• Demonstrated interpersonal and customer service skills
• Excellent communication skills; Spanish speaking is a plus
• Intellectual curiosity and the desire to learn

CUNA Mutual Group's insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. As a dynamic and growing company, we strive to create a culture of performance, high standards and defined values. In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded.

Please provide your Work Experience and Education or attach a copy of your resume. Applications received without this information may be removed from consideration.