Guardian Credit Union is looking for individuals with great customer service skills whom possess a passion for growth and development! We are a not-for-profit, member owned cooperative, dedicated to being the members primary financial institution by providing superior comprehensive, courteous, and prompt service.
Under direct supervision, responsible for providing members with service on a variety of transactions. Welcomes members to the credit union and provides general information concerning credit union products and services.
RESPONSIBILITIES
- Represents the Credit Union to the members in a friendly, positive and professional manner, and provides prompt, efficient, confidential and accurate service in the processing of transactions over the counter, by phone, and by mail.
- Handles all monetary transactions for members (e.g., deposits, withdrawals, loan payments, check cashing, miscellaneou receipts, and other normal inquiries by members).
- Cross-sells all services offered by the Credit Union. Responds to members' requests, problems and complaints, and/or directs them to the proper person for specific information and assistance.
- Answers members' questions regarding their accounts (e.g. errors in posting of deposits, withdrawals, etc.)
- Accurately reconciles checks and cash drawer daily.
- Performs miscellaneous duties, e.g., debit disputes, automatic transfers, and bond redemption.
Qualifications
EDUCATION/EXPERIENCE: Any combination equivalent to education and experience that provides the required knowledge and skills is qualifying. Typical qualifications would be equivalent to: Successful completion of high school diploma or GED. A minimum of six months experience in cash handling and customer service.
SKILLS:
- Ability to operate routine office equipment; typing at 35 words per minute minimum.
- Must have demonstrated ability to interpret and explain Credit Union policy and transactions posted to members' accounts and to adhere to policy.
- Thorough knowledge of Credit Union services offered to membership and demonstrated ability to cross-sell/refer such services effectively.
- Interpersonal skills to represent Credit Union positively in dealing with members and teller transactions.
- Ability to exercise judgment, initiative and tact in dealing with management, supervisors, and staff.
- Must present a professional, business-like appearance and manner.
- Must maintain confidentiality.
- Must be bondable.
WORKING CONDITIONS:
- Hours vary between the following schedules to ensure branch coverage: Monday through Friday, 7:15 am until 6:15 pm; Saturdays, 7:45 am until 1:00 pm.
- Continuous standing when providing members services (majority of workday).