Interact with the consumer market to achieve new clients and expand relationships with existing clients. The Consumer Banking Representative will ensure the client’s needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services to fulfill the client’s immediate and future financial needs. The Consumer Banking Representative will generate leads, build new and maintain existing client relationships within our client experience expectations. The Consumer Banking Representative is also accountable for servicing and profiling clients at the teller window.

• College degree or commensurate experience in Retail Banking with consumer lending experience required
• Strong negotiating skills
• Demonstrated knowledge and sales skills in the area of consumer lending and deposit products
• Excellent communication skills/organizational skills; strong ability to manage multiple tasks
• Proficiency with PC required
• Subject to SAFE Act registration requirements

• Perform both Personal Banker and Teller functions in the delivery of efficient, accurate and professional service that defines a quality client experience
• Source and onboard new clients and expand relationships with existing clients in person, by telephone or e-mail
• Sell, open and maintain all retail products and services of FMB and cross sell other FMB services to both new and existing clients
• Maintain thorough knowledge of all bank products and services including pricing, bank policies and government regulations
• Create value for FMB clients through effective needs based analysis and selling
• Actively solicit new consumer loan opportunities and complete the consumer loan process
• Provide professional quality service and react appropriately to solve client problems to ensure that resolutions and follow-ups are completed in a timely and accurate manner to the client’s satisfaction
• Engage in outbound calling and needs assessment as assigned by the Branch Manager to generate qualified referrals and sales
• Maintain a system of orderly follow-up by mail, telephone and e-mail with new and existing clients to generate additional business
• Participate in branch activities including community events, call nights and promotional events
• Make referrals to appropriate specialists including Commercial, Community Banking, Wealth Management, Mortgage, On the Job Banking
• Achieve growth goals and client satisfaction objectives
• Meet or exceed all established activity goals (face to face appointments), voice to voice calls etc. to drive sales and referral results
• Adhere to all teller and banker related policies and procedures
• Effectively manage and secure assigned teller cash drawer
• Participate in all required training sessions for both compliance and other bank functions
• Maintain adequate controls to ensure compliance with consumer protections regulations in defined area of responsibility
• Implement and adhere to bank-directed policy and changes relating to regulatory amendments