Major Function:

Performs logistics and administrative support for the Plymouth Distribution Center. Works directly with warehouse staff, order entry, inventory control, and Toro fleet, with responsibility for accurate and up-to-date orders, receivings, international shipment information, RGA’s, and bill of ladings at Toro’s Worldwide Distribution Center.

Duties & Responsibilities:

• Assists with general telephone reception and inquiries regarding order status.
• Assists with the processing and flow of daily customer orders.
• Processes plant and vendor receiving information, preparing documentation required for inspection, paint, packaging, internal assemblies, and stock.
• Processes international orders, preparing required documentation for accurate and timely shipments.
• Processes Return Goods Authorizations (RGA’s) and adjusts inventory as required.
• Creates Bills of Lading for LTL and International shipments.
• Develops a working knowledge of all Toro parts office operations responsibilities.
• Cross-trains with operations assistants to ensure a working knowledge of all Toro parts office operations responsibilities.
• Develops working knowledge of voice picking system.
• Configures shipments using a variety of vendor portal systems.
• Performs cycle counts of parts as required and assists inventory control as needed.
• Carries out special tasks and projects as needed or assigned by management.

Specifications:

• High school education or GED required; college education preferred
• Minimum of one 1-3 years customer service, administrative assistant, or similar experience, preferably in a warehouse environment
• Strong computer skills – Outlook (email), Internet, Microsoft Excel and Word
• Knowledge and/or ability to learn and utilize UPS Worldship, SAP, TMS, and CMS
• Excellent written and verbal communication skills to effectively and diplomatically interact with and meet customer needs (internal and external)
• Excellent phone skills
• Tactful in conflict resolution situations
• Ability to manage large workload and excel at prioritizing and organizing tasks
• Strong data entry and system navigation skills required
• Must be able to work effectively in high pressure situations in a fast paced environment
• Ability to make a valuable contribution to team objectives
• Aptitiude to learn rapidly and adapt quickly to changing situations
• Must be accurate and organized
• Ability to cross train

Job Dimensions

• Typical office environment as it pertains to lighting, temperature, and noise level when in administrative/operations offices.
• Ability to stand and walk about the distribution center, including climbing stairs.
• Dexterity of hands and fingers to operate a computer keyboard and mouse, and to handle other computer components.