Retrieves, prepares, scans and indexes patient documentation into the electronic medical record. Performs analysis and quality control of medical records and scanned documentation. Ensures accurate and timely completion of medical record documentation by assisting physicians and other staff with the record completion process to make available to authorized users timely, accurate, and complete patient health information.

Navigates multiple Electronic Health Records (EHR?s) and various computer applications to perform the following job duties to support patient care, care management initiatives, revenue cycle, regulatory requirements and meaningful use.

Analyzes the content of the medical records for missing documentation and signatures according to state and federal regulations, such as The Joint Commission (TJC) and Centers for Medicare and Medicaid (CMS), and all organizational policies. Assigns, edits, and tracks medical record deficiencies by responsible provider into chart management system accurately and timely following established policies and procedures.

Serves as a liaison to physicians regarding issues related to incomplete records and documentation to ensure adherence to regulatory and chart completion policies.

Verifies accuracy of physician deficiency and suspension status in the chart management system. Updates chart management system and produces delinquency and/or suspension notifications, and distributes to affected physicians, site and physician leadership.

Retrieves, sorts and prepares records from multiple internal and external sources for scanning into the electronic health record. Identifies and determines the correct document type and the correct level of scanning (patient, encounter, or order).

Scans documentation into the electronic health record (EHR) by selecting the correct patient, selecting or creating the appropriate encounter, selecting the correct document type, selects or creates the correct order for test results; indexes and performs quality assurance of scanned documentation to ensure patients records are complete in an accurate and timely manner according to established policy.

Performs quality checks of scanned images and uses critical thinking and problem solving to make corrections and/or edits according to department policy.

Responsible for following up on encounters that cannot be coded, works with physicians regarding missing documentation, identifies registration, front end workflow and documentation issues to resolve for coding.

Receives and processes routine requests for release of medical records from patients, Aurora providers as well as for external requesters, in accordance with Aurora?s release of information policies and procedures and any applicable legal regulations. Retrieves and files/returns medical record, microfilm and other media from file rooms and/or off-site storage facilities as needed.

Greets patients and visitors and answers phones in a prompt, courteous, and helpful manner. Operates copy machine and fax machine, orders/monitors supplies for department.

We pride ourselves on taking care of our people. And not just our patients—we mean you, too. We help each other live well. When you work at Aurora, you get the chance to work with a dedicated team that’s as passionate about the work as you are. Here, you’ll find limitless opportunities for ongoing learning, career advancement, competitive compensation and a stable work environment. But more than that, you have the opportunity to change lives—including your own.

Diversity and inclusion matters at Aurora. We celebrate our differences and nurture an environment where everyone feels included. We know that when we reflect the communities we serve, when we embrace differences and bring our whole selves to work every day, we are working as one to build a healthier tomorrow for everyone. Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing. We maintain a smoke-free environment at all our locations. We are an equal opportunity employer.