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Network Assistant
Join our Banking Family Serving Our Community
Port Washington, WI
Job Description
Full-time position acting as Help Desk Support with additional responsibilities for trouble/shooting, addressing network support issues and workstation issues.
Essential Functions:
Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
Essential Functions:
- Provide basic help desk support and troubleshooting
- Support in- house tech needs including PC, laptop, phone, email, printers. Escalate support incidents as necessary to VP Information Technology and/or data service bureau
- Communicate and track incident resolution information to IT team
- Install new hardware and software
- Apply computer repairs including hardware replacement operating system reinstalls and other repair tasks
- Assist with installation of workstations, networking equipment
- Maintain organization of stored supplies and work area
- Suggest and assist with writing procedure
- General knowledge of multiple hardware platforms including servers, workstations, printers and other hardware technologies
- General knowledge and experience with Microsoft based networking including operating systems and high-level Office based software systems
- Ability to effectively document incidents and resolutions
- Attention to detail, problem solving and organizational skills
- Ability to multi-task, work as a team and also work independently
- Ability to configure and fix workstations and laptops
- Excellent customer service skills
- Strong understanding of IT support and computer repair
- Solid background in Windows 10 Operating Systems and Microsoft Office
- Basic knowledge of Microsoft Server 2012
- Basic knowledge of Active Directory
- Understanding of cloud, hosted and outsourced concepts a plus
Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
Job Summary
Company
Employment Term and Type
Regular, Full Time
Hours per Week
40
Salary and Benefits
Full benefit package including 401 K, profit sharing and continuing education. Vacation and PTO available within 6 months of employment
Required Education
Associate Degree
Required Experience
2+ years
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