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Technical Client Service Representative
Glendale, WI / Milwaukee, WI
Job Description
River Run provides extraordinary managed IT services throughout southeast Wisconsin, with a focus on helping our people, our clients, and our community achieve meaningful results. We live our core values each day, and as we grow, we are in search of talented individuals to play key roles in the organization.
Overview
Leverage your technical skills while playing a key role in bringing exceptional solutions to clients! River Run is seeking a detail-oriented Technical Client Service Representative (TCSR) that thrives in a fast-paced, team atmosphere. This role is primarily responsible for creating estimates for River Run clients, including network upgrades, and assists in maintaining long-term relationships with River Run clients and vendors while coordinating larger technical proposals for products and services. This role offers the opportunity to grow into a full time Account Executive (AE) in the Sales Department or a Systems Specialist in the Technical Services Department.Duties and Responsibilities
- Provide Clients customized, appropriate solutions to help them succeed
- Conduct, research and compile estimates, including customized network design/network infrastructure; workstation custom builds; hardware and application compatibilities; basic hardware/software solutions; and software subscription renewals
- Partner with Technical Service Managers (TSM), Technicians and Account Executives (AEs) on larger deals
- Assist Project Managers with parts/hours reconciliation
- Identify and resolve problems in a timely manner, by skillfully gathering and analyzing information
- Assist AE’s in maintaining existing Client relationships
- Communicate directly to existing Clients and Prospects by explaining technology solutions and/or closing deals
- Assist in training Sales Team on all levels of quotes and new technology
- Review quotes as requested by Account Executives and other team members
- Maintain and improve current quality standards (change orders, quoting-related returns, etc.)
- Follow standards for labor estimates and/or confer with Technical Services Department
- Develop and maintain relationships with distributors and vendors
- Conduct research and make internal recommendations on products and issues
- Stay current on technological advancements and look for innovation opportunities; Attend trade shows to learn about new products and maintain current product knowledge
- Obtain certifications as required by department
- Other duties as assigned by the Sales Manager
Skills and Experience
- 1-2+ years of Windows/Mac sales experience
- Knowledge of service-related issues and troubleshooting methodology
- A proven background in:
- Network services sales
- Current hardware/software knowledge
- Research aptitude
- Strong client and team interaction focusing on:
- Communication
- Problem Solving
- Excellent verbal and written communication skills
- Driven to help clients and provide the right solution
- Must have strong organizational and prioritization skills
- Willingness and drive to take on new challenges and hit targets
- Experience in using PSA/CRM/ERP based programs preferred
- Must be able to prepare and edit network diagrams using Visio
Transportation:
Must have a reliable car, valid driver’s license and valid vehicle insurance.
Physical Demands:
The employee must regularly lift and /or move up to 10 pounds, sometimes lift and/or move up to 50 pounds
Job Summary
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
2+ years
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