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Customer Service Leadership Trainee
Pleasant Prairie, WI / Racine, WI / Milwaukee, WI
Job Description
Customer Service Leadership Trainee
From $20 to $25 per hour
Opportunity for annual bonuses over $5,000
Milwaukee Branch
12355 Uline Way, Kenosha, WI 53144
From $20 to $25 per hour
Opportunity for annual bonuses over $5,000
Milwaukee Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of our company. Walk into our Call Centers and you'll hear a hum; that's us delighting our customers and fulfilling our promise of reliability.
Available Shifts
24/7 call center with set schedule
Position Responsibilities
- Manage and lead a team of customer service reps on a daily basis.
- Participate in a rotational training program covering all aspects of customer service.
- Set goals and provide mentoring / coaching.
- Perform quality monitoring on team members and provide feedback.
- Audit department processes and lead areas for improvement.
- Assist in the recruiting process to fill customer service positions.
Minimum Requirements
- Bachelor's degree.
- Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
- Strong track record of customer focused service and attention to detail.
- Prior leadership / lead experience is a plus.
Benefits
- Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
- 401(k) with 5% employer match.
- Paid holidays and generous paid time off.
- Bonus programs that include annual performance, sales goals and profit sharing.
- Scholarship program for children of employees.
Employee Perks
- On-site cafe and outdoor patio.
- First-class fitness center.
- Beautifully maintained walking trails.
- Free chair massages.
- Numerous employee appreciation events throughout the year.
- Opportunities for community involvement.
About Uline
Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 36,000 products in our 788-page catalog and on our state-of-the-art e-commerce website.
Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.
EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace.
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
Open
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