Under supervision, provides support, information and referral services for individuals utilizing programs in the community. This position will provide one-on-one support as well as group work in the areas of mental health, older adult services and/or those accessing services to basic needs. This position will be responsible for utilizing community resources, building effective relationships in the community and navigating human service agencies in the designated area.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Provides support to individuals, advocates and assesses problems and establishes a positive rehabilitative influence to individuals and, where applicable, families.
• Establishes and maintains effective community relationships.
• Establishes and maintains files and records and may be responsible for tracking and reporting on various statistics and demographics.
• May be responsible for coordinating and delivering presentation to communities based on program needs.
• May be responsible for intake duties, involving receiving and interviewing individuals for community coordination.
• May provide transportation for individuals to appointments or group activities as needed.
• Participates in a team, ensuring individuals continue to receive increasing quality services.
• May facilitate groups in the areas of life skills, recovery practices, socialization, education, employment, etc.
• May works closely with human service and employment agencies to provide a wide range of outreach for programming and individuals.
• May recruit and work with volunteers and interns to coordinate services
• Performs other duties as required.

ADDITIONAL AGENCY REQUIREMENTS (Required of all employees):

• Must comply with agency and departmental policies and regulations
• Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
• Must support the Mission, Vision and Values of the Agency.

SUPERVISORY RESPONSIBILITIES (if applicable): N/A

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (STANDARD LANGUAGE DO NOT CHANGE)

EDUCATION AND/OR EXPERIENCE:

• Graduation from high school or GED equivalency is required.
• Bachelor's degree in Human Services, Social Work or closely related field is preferred.
• One year of applicable work experience or one year of accredited training.
• Working knowledge of welfare, health, mental health, older adult resources and other community resources.
• Working knowledge of de-escalation techniques, trauma and crisis intervention.
• Working knowledge of the federal, state, and local rules and regulations governing the delivery of social services.
• Ability to explain service programs to individuals, families and others.
• Ability to organize and plan work effectively.
• Ability to accurately gather and record detailed information and facts.

CERTIFICATES, LICENSES, REGISTRATIONS:

The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

PERKS:

• Medical/Dental/Vision Insurance
• Flex Spending for Dependent & Health Care
• Mileage reimbursement
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• Employee Assistance Program
• Service Awards and Recognition

LANGUAGE SKILLS:

Ability to communicate both in verbal and written format, effectively and efficiently in job is required.

COMPUTER SKILLS/TECHNOLOGY:

Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. Also to use technology that is necessary to perform job responsibilities; use available technology effectively (voicemail, computer, printer, photocopier, fax and telephone).

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to frequently bend/stoop, crouch, climb stairs and kneel. This position will require the ability to access a variety of locations in the community.

The employee must react appropriately in times of crisis that may include verbal aggression.

The noise level in the work environment is usually moderate.

The above is not an all-encompassing statement of duties, responsibilities and requirements for this position.

TRAVEL: Occasional travel to meetings or program business in the community is required.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.