Account Manager
JOB LOCATION: Milwaukee, WI

"Live here. Work here". That's what we are all about: helping people find rewarding careers, where they live. It's about connecting people with a better job to provide them with a better life; it's about helping an employer find that "right" person to make their team complete: it's about helping the people around you, right here in your community.

Our approach to connecting people with employers has helped us develop an extremely successful niche in the online community. Today, Infosoft Group operates over 600 employment and diversity web sites (i.e. MilwaukeeJobs.com, JobsinMinneapolis.com) and provide services to thousands of employers throughout the United States. Our offices are located in Milwaukee and Minneapolis.

As an Account Manager, you will be responsible for retaining and growing the company's account portfolio by fostering and building relationships with our existing customers. This role serves as the primary business contact for current customers and is responsible for managing the customer relationship and account renewals. We are looking for experienced account managers that will be passionate about helping customers to meet their recruitment and compliance goals!

Essential Duties and Responsibilities:

• Manage the relationship with a high volume of assigned accounts, including transferred in-house accounts
• Manage the renewal process which includes creating and proposing renewal packages
• Maintain regular communication with contacts in each account
• Coordinate the delivery of services with other departments to fulfill contracted services and customer's expectation
• Provide timely follow-up and prompt resolution on sales or service-related customer requests
• Monitor and analyze customer accounts to ensure accuracy, utilization, and value creation
• Generate and provide reports as requested customers

 Qualifications:

• Bachelor's Degree required
• 5+ years previous B2B account management experience
• High call volume/email volume experience a plus
• Excellent problem-solving, time management, and written and verbal communication skills
• Experience working with CRM systems or enterprise technologies a plus
• Technology savvy and quick to adopt new tools and processes
• Must be able to work in fast paced environment

• Outstanding benefits that include comprehensive medical, dental, vision, disability, and 401(k) with company match
• An opportunity to work with an outstanding and supportive team of professionals
• In-house training classes and tuition reimbursement
• Free lunch on Thursdays
• On-site fitness center
• Casual dress policy and high-energy work environment