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Client Service Representative (CSR)
Glendale, WI / Milwaukee, WI
Job Description
Overview: River Run is seeking to hire a full-time Client Service Representatives to assist with the day-to-day activities of both Sales and Marketing.
Objective: The candidate filling this role will assist sales with daily sales activities. The candidate would also perform some daily Business Development duties. The candidate in this position will have the opportunity to grow into a full time Account (Sales) Representative or Client Service Coordinator.
Essential Duties and Responsibilities include the following, but are not limited to:
Primary Responsibilities
Objective: The candidate filling this role will assist sales with daily sales activities. The candidate would also perform some daily Business Development duties. The candidate in this position will have the opportunity to grow into a full time Account (Sales) Representative or Client Service Coordinator.
Essential Duties and Responsibilities include the following, but are not limited to:
Primary Responsibilities
- Assist in the day-to-day aspects of the sales department including agreement preparation, service usage estimates, quoting and client follow up.
- Prepare client quotes for renewals and projects as requested by Account Representatives.
- Conduct research as needed for Quotes.
- Research on product/sales-related issues.
- Assist with general sales projects by compiling leads from online and other listings.
- Shadow Sales Reps at Client Sites to gain knowledge of the River Run sales process.
- Maintain client base as provided by Sales Department.
- Make cold calls to garner new clients
- Maintain CRM database including prospecting and marketing lists.
- Assist VP of Sales & Marketing with various projects and tasks that provide a well-rounded understanding of business operations.
- Assist with content for the River Run website including Tech Blog & Whitepapers.
- Assist with public relation programs including tradeshows, seminars and networking events.
- Attend Client meetings as required
Competency: Here are River Run’s core values to make clients extraordinarily happy.
- F: Focused on Clients: This is the leading value a new candidate must understand and live by. Our “WHY” is to help clients achieve meaningful results and our people make that happen.
- I: Innovative: Our future growth depends on improving ways to market and sell our products and services. Internal improvement suggestions and out of the box thinking are needed in order to be successful in this role. A successful candidate must also have the ability to generate new and innovative approaches to issues and adjust quickly to changing priorities and complex conditions.
- P: Positive: Be able to reinforce an upbeat, fun atmosphere and exemplify a “can do” spirit.
- P: Precise: Perform jobs and tasks with thoroughness, detail and exactitude. Must implement, follow and lead with best practices.
- E: Engaged and Communicative: Must be an experienced team member who employs active listening and utilizes direct and appropriate communication skills. Teamwork is important and this person will need to be able to reach out to others in a collaborative manner.
- R: Responsible: Must accept and enforce obligations to the client and other team members willingly and meet those commitments.
- D: Driven: Passionate and focused on purposeful actions with the ability to control the situation and be pro-active. Must demonstrate a track record of working hard to complete a job and expects personal and team performance to be nothing short of world class.
Education/Experience:
To perform this job successfully, an individual should have knowledge of Microsoft Office products and Client Relationship Management Systems.
Transportation:
Must have a reliable car, valid driver’s license and valid vehicle insurance.
- Associate's degree (A. A.) or equivalent from two-year college or technical school; and 1-3 years related experience and/or training; or equivalent combination of education and experience.
To perform this job successfully, an individual should have knowledge of Microsoft Office products and Client Relationship Management Systems.
Transportation:
Must have a reliable car, valid driver’s license and valid vehicle insurance.
Job Summary
Employment Term and Type
Regular, Full Time
Hours per Week
40
Required Education
Associate Degree
Required Experience
1 to 3 years
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