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Customer Care Advocate
Milwaukee, WI / Wisconsin Rapids, WI
Job Description
Position Description:
The Customer Advocate serves as the primary contact for customers by receiving customer requests for orders, quotes, inquires as well as resolving customer product and service issues. Providing a seamless customer experience through expertise, ownership, accountability and responsiveness is paramount.
Position Responsibilities:
Position Requirements:
The Customer Advocate serves as the primary contact for customers by receiving customer requests for orders, quotes, inquires as well as resolving customer product and service issues. Providing a seamless customer experience through expertise, ownership, accountability and responsiveness is paramount.
Position Responsibilities:
- Answer inbound calls and manage email as well as other electronic communications in a fast-paced call center environment
- Receive, process and follow-up on customer orders as well as order changes to include quotations, pricing, availability, order follow-up and confirmation of shipment dates
- Provide timely updates on order status, scheduled shipment dates and other customer related inquiries as required
- Responsible for initiating and processing returns through final resolution
- Support Account Executives to ensure highest level of customer satisfaction as well as to proactively identify issues based on customer interactions
- Effectively communicate with internal and external customers
- Maintain customer profile sheets
Position Requirements:
- High School diploma required
- College degree or equivalent work experience preferred
- Previous customer service experience preferred; minimum 3 years experience
- Demonstrated proficiency in keyboarding skills, Windows operating systems, Microsoft applications and Salesforce.com
- Demonstrated mechanical or technical aptitude
- Demonstrated ability to meet aggressive deadlines and work with a minimal amount of supervision
- Strong project management skills
- Excellent communication/interpersonal skills
- Ability to work in a highly dynamic team and fast-paced environment with continuous challenges
- Team oriented with the ability to influence others
- Strong communication and employee relations skills
- Desire to increase amount of accountability within the organization
Job Summary
Company
Start Date
May 21st, 2018
Employment Term and Type
Temp-to-Hire, Full Time
Hours per Week
40
Work Hours (i.e. shift)
1st Shift
Salary and Benefits
18.00/hr
Required Education
High School or Equivalent
Required Experience
2+ years
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