Customer Care Representative
Waukesha, WI 
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Posted 70 months ago
Position No Longer Available
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Position No Longer Available
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Job Description
Waukesha State Bank
Customer Care Representative 
Customer Service Center

Hours:
Full-Time/Non-Exempt - Every Saturday required.
 
Job Duties:
CCRs provide excellent telephone customer service for WSB customers both during and after regular business hours. Typical duties include:
  • Answering questions regarding existing deposit accounts and loans, including balance inquiries, payment information, etc.
  • Transferring funds at customer's request
  • Handling lost/stolen debit cards and ATM cards
  • Gathering needed customer information and then directing calls to the appropriate bank department as necessary
Job Qualifications:
 
  • 3 - 6 months, recent, Bank Teller experience.
  • Excellent telephone customer service skills
  • Experience with resolving conflict and handling difficult customer situations with tact and professionalism
  • Genuine commitment to friendly customer service
  • Attention to detail and consistent follow-through
  • Strong work ethic and the ability to work independently
  • Desire to work in a fast-paced, team-oriented environment
  • Desire to work in a community bank and represent WSB in a professional and ethical manner at all times
  • Basic computer skills
Preferred Skills: 
 
  • Retail banking experience
  • Call Center experience
***Bi-Lingual - English/Spanish - are encouraged to apply!!!***

 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

 

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Position No Longer Available
Job Summary
Company
Waukesha State Bank
Start Date
Immediately
Employment Term and Type
Regular, Full Time
Required Education
Open
Required Experience
1 to 2 years
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