Primary Responsibilities

• Support and maintain incident management activities which includes updating distribution and contact lists, data entry, and working in and reporting from ServiceNow (ticket management tool)
• Support team development by reviewing and analyzing business process issues, communicating feedback to team members, sharing knowledge, responding to inquiries and providing recommendations on best practices
• Analyzing business requirements and defining standards and quality criteria to ensure consistency and alignment with company initiatives
• Provide support by responding to escalated issues, troubleshooting errors and developing solutions to ensure implementation of process improvements
• Collaborate with key stakeholders by regularly communicating, clarifying technical solutions and supporting timely and efficient team operations by utilizing and sharing knowledge and expertise
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
• Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
• Assist with generation and review of knowledge articles for use by the Service Desk.

Required Qualifications

• High School Diploma/GED

Preferred Qualifications

Knowledge

• Proficient in Microsoft Office products
• Working knowledge of common computer-related terminology
• Applied knowledge of processes and procedures for maintaining and troubleshooting tools and technologies
• Applied knowledge of the design, development, and application of technology for specific purposes
• Familiarity with ITIL framework and practical applications

Skills

• Understand project management
• Provide technical knowledge and capabilities as team member and individual contributor
• Generate or adapt equipment and technology to serve user needs
• Identify improvement opportunities and make recommendations
• Customer service background and excellent communication skills
• Utilize effective research and investigative techniques
• Communicate information in a clear, well organized and professional manner
• Provide personalized and quality service to meet the expectations of internal and external customers

Abilities

• Work with people at different levels within the organization to accomplish a common goal; establish and maintain effective, trusting and respectful relationships with customers
• Adapt and be flexible in a complex, changing environment
• Multi-task and handle competing priorities
• Work independently with little supervision or direction

Number of Openings:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.