Job Title:
Service Desk Technician

Rate:


Job Type:
Contract

Location:
Milwaukee

Primary Skills:
MS Office, MS Outlook, VPN, Hardware Troubleshooting

Description:

Our client has an immediate need for a Service Desk Technician!

This is a 12+ month contract opportunity with a probability of extension and/or Full Time Employment. Our client is a large, reputable organization in the heart of downtown Milwaukee.

Summary:
The Service Desk Technician provides primary and advanced client support by taking calls, answering email, responding to tickets, answering support related questions, performing desk-side support, and participating in cross-team projects. This position provides escalated troubleshooting for all technology related service requests and supports related issues for our client's IT department.

Candidate Profile:
*2 years of IT support experience
*Advanced experience supporting Microsoft Windows O/S and Microsoft Office Suite
*Advanced problem solving skills and able to troubleshoot a variety of issues.
*Familiarity with ServiceNow Service Management or other incident tracking systems
*Experience with ITIL methodology, primarily incident and problem management
*Intermediate knowledge of networking concepts and protocols
*Experience using/supporting iOS, Android, and Blackberries
*Strong knowledge of hardware, software and related technology
*Team player with a strong work ethic and operates with a sense of urgency
*Professional, calm, and courteous telephone mannerisms
*Flexible, fast learner with the ability to multi-task

Apply and a Workforce Management professional will reach out to you immediately!

AEBS
is EOE/AA